About Addi

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

Partner with Operations leaders to ensure the organization can execute reliably at scale. They will help build a disciplined, engaged, and productive operation by strengthening workforce planning, frontline leadership capability, and fair, consistent people practices in a fast-paced fintech environment.

What you will do

• Partner with Operations leaders to build workforce plans and org structures that meet volume, productivity, and service-level needs. Staffing models, role mixes, and capacity assumptions are clearly defined and reviewed regularly, resulting in fewer staffing gaps, reduced firefighting, and improved predictability in meeting SLAs.

• Clear role definitions, ways of working, and performance expectations are in place across Operations teams. A consistent performance and discipline framework is applied by frontline leaders, leading to fewer role-related escalations, faster performance corrections, and improved accountability at the team level.

• Employee relations issues are handled consistently, fairly, and in line with policy and local labor requirements. Case resolution times improve, repeat issues decrease, and leaders feel supported in addressing issues early—reducing operational disruption and legal or reputational risk.

• Frontline leaders demonstrate improved people management skills, including feedback, performance management, and engagement. Measurable improvements are seen in key indicators such as attrition, absenteeism, engagement, or team productivity within supported areas.

• People policies and programs are translated into clear, practical guidance for Operations leaders and teams. Policies are consistently understood and applied, with fewer exceptions, misunderstandings, or escalations caused by misalignment between policy and operational reality.

What we’re looking for

Proven experience in operational and high-volume environments

• Hands-on experience supporting Operations, Call Center, or frontline teams with volume, SLA, and productivity pressures.

• Strong understanding of workforce dynamics such as shift models, capacity planning, and efficiency metrics.

• Ability to align people practices with operational execution needs.

Demonstrates a pragmatic, hands-on HRBP approach

• Comfortable being close to the business and engaging directly with leaders and frontline managers.

• Focuses on practical solutions over theoretical or overly complex frameworks.

• Acts quickly and decisively while maintaining sound judgment.

Track record of balancing empathy with performance standards

• Supports leaders in holding clear performance expectations while maintaining fairness and respect.

• Coaches managers through difficult conversations, corrective actions, and terminations when needed.

• Maintains trust with employees without compromising operational standards.

Possesses solid expertise in employee relations and compliance

• Strong knowledge of labor regulations, internal policies, and ER best practices.

• Experience managing ER cases in fast-paced, high-pressure environments.

• Able to assess risk and guide leaders through compliant, defensible decisions.

Demonstrates resilience and comfort with fast decision-making

• Thrives in environments with urgency, competing priorities, and frequent change.

• Remains calm and effective under pressure or during operational incidents.

• Adapts quickly while maintaining consistency and fairness.

Why join us?

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner

• Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.

• Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.

• Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:

• Step 1: People Interview (30 min)

  A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.

• Step 2: Initial Interview (45 min)

  A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.

• Step 3: 2 Deep Dive interviews (45 min)

  You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too!

• Step 4: Business Case (3-5 Days)

  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 6: Co-Founder Interview (30 min)

  If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we’ll move quickly to an offer and discuss next steps.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.