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Product Operations



Product, Operations
San Francisco, CA, USA
Posted on Tuesday, July 2, 2024
Are you passionate about steering product direction and ensuring customer satisfaction?
Product Operations will be pivotal in triaging customer issues, updating stakeholders, collaborating with engineering teams, managing high-priority projects, and refining release processes for our high-performing Engineering team. Help us drive innovation and excellence across the entire organization!

As part of this role, you will:

  • Triage customer issues across multiple channels
  • Update key stakeholders and employees regularly on progress of projects across departments
  • Work closely with engineering managers and engineers to make progress on customer requests
  • Project management for high-priority customers
  • Improve processes for product releases

We'd love to hear from you if you have:

  • Bachelor’s degree in Computer Science or equivalent technical work experience
  • 3+ years of experience with Machine Learning projects & platforms
  • 3+ years of experience with leading commercial cloud provider platforms
  • Software development experience (ability to build and assess systems/platforms)
  • Strong communication skills and can effectively share your work with a broader audience through writing and speaking
  • Ability to handle multiple competing priorities in a fast-paced environment
  • A deep understanding of software development in a team, and a track record of shipping software on time
  • An obsession with contributing to the development of high-performing engineering organizations, are detail-driven with excellent problem-solving abilities