What will you be doing?

We are looking for a highly motivated and enthusiastic Customer Success Client Account Operations Analyst to join our fast-growing team.The candidate needs to be able to demonstrate both a strong understanding of international payment and foreign exchange (FX) operations, confident customer service competences and excellent business operations competences.The ideal candidate will be able to use their business operations and client-facing competencies, and technical payments and FX experience, to support the delivery of service optimisation and controls oversight through taking responsibility, solving problems, all with a strong customer-centric mindset

• As part of a team, oversee and manage the account opening and account closure processes including, where necessary, related set ups such as API and CAMT.053 integrations.
• As part of a team, oversee and manage BCB's outstanding invoices, engaging clients and recommending escalation where necessary, to ensure BCB clients settle their outstanding invoice balances in a timely manner.
• As part of a team, oversee and manage client adherence to BCB terms and conditions such as GBP Fraud claims and account balances, engaging clients and recommending escalation where necessary, to ensure BCB clients are, and remain, compliant with our terms.
• Accurate and timely management of pipeline and related reporting
• Achievement of activity KPIs related to the above activities
• Working harmoniously with our Finance, Compliance, Operations, Client Service & Technical teams

So, what are we looking for?

• Must have strong business operations and analytical skills
• Must be confident in a client-facing role
• Confident in following, and when needed, creating and maintaining processes and procedures
• Payments or foreign exchange operations experience
• An understanding of various payments rails such as FPS, CHAPS, SEPA & SWIFT is an advantage
• Disciplined to work remotely if needed
• Strong attention to detail
• Strong time management and prioritisation skills
• Excellent PC & typing skills
• Excellent written and verbal communication skills
• Curious and an eye for improvement
• Familiarity with Confluence a plus

So, what’s in it for you?

Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team.

The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated.

At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We’re passionate about our business, our people, and providing 360-degree support for success.

• The chance to operate at the forefront of our industry
• Is there a good work-life balance? Absolutely, we take this seriously!
• You can talk to anyone in the business as there are no barriers and everyone is accessible
• You will be collaborating with teams in our offices based in Johannesburg on a hybrid working arrangement
• We value team success where every individual can grow and prosper
• 30 days annual leave each year
• 4 days per year to prioritise your mental health and wellbeing
• 1 company volunteering day per year
• Strong benefits package including; Medical Aid, Pension, enhanced Parental Leave policy and more

BCB GROUP

BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world’s largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers.

Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world’s most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles.

Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy.

Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7

www.bcbgroup.com