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Site Reliability Engineer (Data Protection & Storage Generalist)



Software Engineering
Costa Rica
Posted on Friday, January 27, 2023

Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.

We’ve been named a Leader by multiple analyst firms and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies.

Join us and we'll lead the way together.

Our Site Reliability Engineer (SRE) works within Cohesity's Customer Support organization and will focus on supporting and resolving data protection issues on traditional platforms and databases.

We are looking for passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills.

In this remote first opportunity you will work with other dedicated engineers on our San Jose, CA HQ support team to ensure our customers receive the highest level of support possible!

English Fluency Required: Effective spoken and written business communication skills needed for typical business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.

Our SRE opportunity requires 9 am to 6 pm local time (CST) and will require working staggered days covering the weekends (Tuesday to Saturday OR Sunday to Thursday).

Primary Job Responsibilities:

  • Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.

  • Develop scripts and framework for automating repetitive tasks.

  • Debug issues with backups on Microsoft Hyper-V, VMware vSphere and Linux KVM hypervisors.

  • Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.

  • Write scripts using bash or python for log capture and analysis on large clusters.

  • Proactively monitor and manage the availability of clusters and associated applications.

  • Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.

  • Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.

  • Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform.

  • Work on debugging and resolving technical issues with the CentOS Platform.

Required Skills:

  • Bachelor's degree with 2+ years of experience or Master’s degree specializing in storage, networking or virtualization.

  • Experience with Python, bash or Powershell.

  • Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory.

  • Ability to analyze system diagnostics and clearly articulate issues.

  • Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.

  • Experience with remote file access protocols, including NFS, SMB (CIFS).

  • Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).


  • Experience working with a distributed file system.

  • Performance analysis experience.

  • CentOS Linux Platform Architecture experience.

  • Experience debugging complex, serialized, multi-threaded code.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.