<div class="content-intro"> <p> <a href="https://www.cohesity.com/"> <span style="font-weight:400;">Cohesity</span> </a> <span style="font-weight:400;">At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.</span> <span style="font-weight:400;"> <br> </span> </p> <p> <span style="font-weight:400;">We’ve been named a Leader by </span> <a href="https://www.cohesity.com/company/awards/"> <span style="font-weight:400;">multiple analyst firms</span> </a> <a href="https://www.cohesity.com/press/cohesity-is-named-to-the-2021-forbes-cloud-100-for-the-third-year-in-a-row/"> <span style="font-weight:400;">Forbes Cloud 100</span> </a> <a href="https://www.cohesity.com/press/cohesity-featured-among-crns-100-coolest-cloud-companies-for-the-third-time-in-a-row/"> <span style="font-weight:400;">CRN’s Coolest Cloud companies</span> </a> <span style="font-weight:400;">.</span> </p> <p> <span style="font-weight:400;">Join us and we'll lead the way together.</span> </p> <hr> <p> <span style="font-weight:400;">Cohesity is a values-led company looking for great people who love challenges, are collaborative, curious, unafraid to try and passionate about customer success.</span> </p> <p> <strong>Experience: </strong> <span style="font-weight:400;">Minimum 5 years</span> </p> <p> <span style="font-weight:400;"> <strong>English Fluency Required:</strong> </span> </p> <p> <span style="font-weight:400;">TAM leads all aspects of customer adoption, addresses technical issues, and partners with Sales to build dedication and grow accounts:</span> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">TAM engages after sale is complete and takes the baton from Sales team to drive onboarding and adoption.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">TAM understands the customer environment, how customers are using our product and helps drive product improvements.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">TAM is integral to the Support team and owns resolving technical issues related to that account.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">TAM and account team partner closely - convert customers into a reference and grow the account.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">TAM is a customer facing role which “might require” working outside core hours i.e. - ability to work evenings or weekends during customer escalations.</span> </li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Technical – Able to understand Cohesity products and features, collaborate with Support teams to resolve complex support cases and drive bug fixes with engineering.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Customer interaction advocacy – Superb ability to establish rapport with customers and to represent their best interests.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Product and Customer Use Case – Understand what problems the customer is trying to solve and how best to use the product.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Account savvy – Ability to partner with the account team in building loyalty and up-selling. Understanding of SaaS Subscription model desired.</span> </li> </ul> <p> <strong>Responsibilities:</strong> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Single point of contact for technical support escalation for customers.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Address all product-related queries on time.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Train customers to use our products effectively.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Provide developers with customers’ feedback to help identify potential new features or products.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Report on product performance.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Host regular customer meetings and business reviews.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Analyze customers’ needs and suggest upgrades or additional features to meet their requirements.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Liaise with the sales department to win new business and increase sales.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Establish best practices.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Keep track of sales performance metrics.</span> </li> </ul> <p> <span style="font-weight:400;"></span> <strong>TAM does not:</strong> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Drive pre-sales activities</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Own quota or directly responsible for closing deals</span> </li> </ul> <div class="content-conclusion"> <hr> <p style="text-align:justify;"> <strong>Data Privacy Notice for Job Candidates:</strong> </p> <p style="text-align:justify;">For information on personal data processing, please see our <strong><a href="https://www.cohesity.com/legal/privacy/candidate-privacy-policy/" target="_blank">Privacy Policy</a>.</strong></p> <p style="text-align:justify;"> <strong>Equal Employment Opportunity Employer (EEOE)</strong> </p> <p style="text-align:justify;">Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.</p> <p style="text-align:justify;">If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at1-855-9COHESITY<span style="color:#444545;font-family:Helvetica Neue , Arial , sans-serif;">or</span><a href="mailto:talent@cohesity.com" target="_blank">talent@cohesity.com</a>for assistance.</p> <p style="text-align:justify;"> <strong>COVID-19</strong> </p> <p style="text-align:justify;">Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.</p> </div> </div>