<div class="content-intro"> <p> <a href="https://www.cohesity.com/"> <span style="font-weight:400;">Cohesity</span> </a> <span style="font-weight:400;">At Cohesity, we're a group of builders and go-getters who are committed to doing the right thing. We encourage you to come as you are, as our differences make us stronger.</span> <span style="font-weight:400;"> <br> </span> </p> <p> <span style="font-weight:400;">We’ve been named a Leader by </span> <a href="https://www.cohesity.com/company/awards/"> <span style="font-weight:400;">multiple analyst firms</span> </a> <a href="https://www.cohesity.com/press/cohesity-is-named-to-the-2021-forbes-cloud-100-for-the-third-year-in-a-row/"> <span style="font-weight:400;">Forbes Cloud 100</span> </a> <a href="https://www.cohesity.com/press/cohesity-featured-among-crns-100-coolest-cloud-companies-for-the-third-time-in-a-row/"> <span style="font-weight:400;">CRN’s Coolest Cloud companies</span> </a> <span style="font-weight:400;">.</span> </p> <p> <span style="font-weight:400;">Join us and we'll lead the way together.</span> </p> <hr> <p> <span style="font-weight:400;"> <strong>Let's disrupt the modern world of data management together.</strong> </span> </p> <p> <a href="https://www.cohesity.com/"> <span style="font-weight:400;">Cohesity</span> </a> </p> <p> <span style="font-weight:400;">We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!</span> </p> <p></p> <p> <span style="font-weight:400;">The Site Reliability Engineer (or Technical Support Engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!</span> </p> <p> <strong>How you’ll spend your time here:</strong> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Use available tools to investigate and troubleshoot technical issues</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Record customer interactions, including investigation, troubleshooting, and the resolution of issues</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Work closely with Cohesity engineering and account management teams</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Provide the best experience possible for Cohesity customers</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Manage workload to ensure that all customer issues are resolved in a timely manner</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Assist in the development of comprehensive and reusable self-service solutions for future incidents</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Develop knowledge base articles.</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Mentor other engineers.</span> </li> </ul> <p> <strong>We’d love to talk with you - if you have the majority of the following:</strong> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Experience working in a storage, networking and virtualization environment</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Solid understanding of Linux and administration experience across all working components</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Ability to analyze system diagnostics and clearly articulate the issue for the customer</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Experience with remote file access protocols, including NFS, SMB (CIFS)</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)</span> </li> </ul> <p> <strong>Advantageous</strong> <span style="font-weight:400;">:</span> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Experience taking care of a distributed file system</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Performance analysis experience</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">CentOS Linux Platform Architecture experience</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Experience debugging complex, serialized, multi-threaded code</span> </li> </ul> <div class="content-conclusion"> <hr> <p style="text-align:justify;"> <strong>Data Privacy Notice for Job Candidates:</strong> </p> <p style="text-align:justify;">For information on personal data processing, please see our <strong><a href="https://www.cohesity.com/legal/privacy/candidate-privacy-policy/" target="_blank">Privacy Policy</a>.</strong></p> <p style="text-align:justify;"> <strong>Equal Employment Opportunity Employer (EEOE)</strong> </p> <p style="text-align:justify;">Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.</p> <p style="text-align:justify;">If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at1-855-9COHESITY<span style="color:#444545;font-family:Helvetica Neue , Arial , sans-serif;">or</span><a href="mailto:talent@cohesity.com" target="_blank">talent@cohesity.com</a>for assistance.</p> <p style="text-align:justify;"> <strong>COVID-19</strong> </p> <p style="text-align:justify;">Cohesity may require employees who enter its offices to be fully vaccinated against the COVID-19 virus and to provide documented proof thereof. Cohesity will comply with applicable law regarding the reasonable accommodation of individuals who are not vaccinated because of a sincerely held religious belief, disability or medical condition. This vaccination requirement does not apply to employees who work remotely and do not enter Cohesity offices.</p> </div> </div>