Manager, Technical Account Management

Location: Costa Rica

Want to help us simplify the world of data management?

The Technical Account Management (TAM) Manager position leads a team of Technical Account Managers who serve as advocates within Cohesity ensuring that their customers gain value from their investment, adopt our technology, and are kept informed on the latest releases and roadmaps. The team provides coordination of resources from sales, support, engineering and product teams to ensure the account is receiving the highest level of proactive support within the industry.

This role will report to the Director of Global Technical Account Management, and will provide consistent leadership, align appropriate resources to support the needs of the customers within your area of responsibility, and work to achieve operational targets.

HOW YOU’LL SPEND YOUR TIME HERE

• Lead, coach, and manage a team of Technical Account Managers.
• The TAM Manager will be a technical SME in the related technologies for Coheasty and will be responsible for guiding TAMs through both technical and procedural escalations and processes as needed.
• Act as a point of escalation for incidents that require urgent action, and head off potential problems by proactively working with Sales, Support, and Engineering Management.
• Manage the delivery of TAM commitments to customers and ensure an overall high level of customer satisfaction across Support services.
• Establish clear and open lines of communication with our enterprise customers and drive adoption of Cohesity Products.
• Manage and monitor the renewals of all accounts within your assigned area while aligning with the sales team to support net-new growth opportunities.
• Hire, develop, mentor, and train TAMs to ensure their success and customer satisfaction.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor’s degree from an accredited 4-year institution or equivalent experience.
• 3+ years of experience leading customer facing technical teams in a fast-paced environment.
• 3+ years of customer relationship management experience – large/complex enterprise, customer-facing, and executive-level customer relationship.
• Hands-on experience with data center technologies, including data protection, storage and virtualization.
• Presentation and communication skills up to C level customer contacts.
• MS Office and/or Google Workspace proficiency.
• CRM Software proficiency, Salesforce preferred.
• Occasional After Hours, Weekends, and Holidays may be required.
• Occasional travel may be required.

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