Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

Cohesity is looking for a talented individual to join its fast paced and results oriented team. You will be part of a close-knit team and responsible for supporting IT needs for all internal and external employees. The main responsibilities consist of technical troubleshooting and resolution of end-user computer hardware and software issues, as well as the development of middleware and automation workflow to streamline IT processes. The successful candidate must be able to communicate effectively with his/her user base and colleagues, work in an extremely fast-paced, dynamic startup environment, handle multiple support issues at a time, and follow through on all tickets and projects while maintaining a positive attitude, professionalism and a high level of customer service.
Our ideal candidate is highly autonomous, detail oriented and possesses strong written, verbal communication skills, has a track record of successfully delivering complex projects on time, and possesses a strong mindset in using automation to help IT scale. The desire and ability to work in a fast-paced collaborative environment are essential.Responsibilities:

Experience acting as a site lead, working with Estaff and handling escalations
Acting as a main point of contact for IT Desktop related issues.
Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus,
system imaging, break/fix on PC and Mac platforms, video conference equipment, printers/copiers, phone
systems, and general IT hardware/software.
New Hire setups, includes creating/managing necessary local/online accounts for various applications, deploying
work computers and office environments. Providing new hire orientation.
Responsible for timely resolution of assigned incidents and change tickets within established Service Level
Agreements (SLA).
Analyzing and making recommendations for hardware and software standardization
Manage individual workflow and maintain the current ticket queue via IT ticketing system.
Investigating and resolving issues as they arise while thinking of ways to reduce common problems in a
systematic way.
Automate IT processes and workflows using turnkey or open source tools whenever necessary.
Research and recommend innovative, and where possible automated approaches for system administration
tasks; identify approaches that leverage our resources and provide economies of scale
Create and maintain SOP and KB documentation
Provide after hours and weekend on-call support as needed.

Qualifications:

BS in Computer Science or Information Systems
6+ Year experience working as a Client Service Engineer or similar role.
6+ Years experience in supporting Windows OS, MacOS , Android and iOS.
Solid troubleshooting skills with OS and related enterprise software (Okta, Slack, Zoom, Office, etc)
4+ Years experience in admin role for at least one directory service (G-Suite, Microsoft Active Directory, Okta).
Has the mindset to own what you support, and be able to deliver quality results.
Proficient with at least one device management tool (SCCM, Kace, Jamf, WorkspaceOne).
Develop and maintain a productive and professional relationship with the user base.
Customer obsession is a must.
Excellent analysis and problem-solving capability and ability to develop creative solutions.
Excellent communication (verbal and written) and interpersonal skills. willingness to learn and cross train with
other IT staff members required.
Ability to work cross functionally with teams outside of IT. Lead improvement initiatives.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

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We bind our fortunes to those who dare to burnaway the obsolete and forge the unimagined future.

Sr. IT Support Engineer

We bind our fortunes to those who dare to burn
away the obsolete and forge the unimagined future.