Customer Success Engineer
Cohesity
Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.
Want to join the leader in AI-powered data security?
with deep technical expertise in Cohesity products, including Data Protect, and Veritas
NetBackup. In this role, you will act as a trusted technical advisor, helping our customers
maximize the performance, reliability, and value of their Cohesity deployments.
Drawing on your industry knowledge, and real-world operational experience, you’ll play a
critical role in addressing product inquiries, minimizing downtime, and enhancing the overall
customer experience.
- Serve as a technical advisor to customers, offering best practices on cyber resiliency, cloud computing and storage, disaster recovery planning and tesing, and product lifecycle management including upgrades and patching
- Act as a product expert providing guidance on Cohesity’s cloud data security and management platform, including troubleshooting and configuration of cloud-integrated features
- Ensure the effective positioning and delivery of the Customer Success Services (CSS) technical services portfolio
- Provide proactive guidance on new releases, product compatibility, technical updates, and configuration best practices
- Participate in customer calls and provide insights on product features, enhancements, and best practices that help customers maximize the value and performance of their deployed Cohesity products and drives product adoption and utilization
- Collaborate with CSS teammates to develop, deliver, and document Customer Success Plans (SPs) that align with customer goals and drive improved outcomes
- Proactively communicate critical technical updates, including vulnerabilities, and hotfixes
- Collaborate with CSS teammates, Support, Engineering, and other internal partners to address customer concerns and deliver exceptional customer experiences
- Work outside of normal business hours (upon customer demand) as required
- Coordinate and expedite support cases with Backline, Engineering, Product
- Management, and others within Cohesity on behalf of the customer
- Serve as a liaison between customers and cross-functional teams, providing insights that inform product improvements and support strategies
- Partner with CCS teammates, renewals specialists, and sales teams to secure renewals and uncover new business opportunities
- Ensure compliance with customer documentation and adherence to company processes and procedures.
- Expand knowledge and proficiency of internal tools, workflows, and procedures to drive efficiency, consistency, and quality in service delivery
- Stay aligned with product roadmaps through regular collaboration with engineering and product teams
- Participate in and contribute to key organizational projects and initiatives
LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
- Minimum of 5 years of related experience with a bachelor’s degree, 3 years of
- experience and a master’s degree, a PhD without experience, or equivalent work experience.
- 3+ years of hands-on expertise with Cohesity products and services, including a foundational understanding of cyber resiliency of, data protection, storage systems, cloud architecture, virtualization, and modern data center technologies
- Technical proficiency combined with a customer-centric mindset, excellent communication skills, and the ability to build trust and long-term partnerships
- Highly independent and professional with strong empathy, consistently demonstratingreliability and integrity in customer engagements
- Analytical thinker with strong problem-solving capabilities, able to quickly assess complex issues and implement effective solutions
- Proven ability to develop and deliver impactful technical presentations tailored to various audiences, from technical stakeholders to executive leadership
- Willing and able to travel internationally on short notice to support customer needs onsite
- Collaborative team player who actively contributes to organizational projects and initiatives
- Committed to ongoing professional development through continuous training,
- certifications on Cohesity technologies, and staying informed on industry trends and compliance requirements
- Adaptable to organizational change, taking initiative to drive success and maintain alignment with evolving business priorities
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.