Residential Texas Exam Supervisor
Doma
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma.
Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.
About Us
Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Solution Driven - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
The Opportunity
Principle Duties & Responsibilities
- Work with Operations Manager to ensure production goals and service levels are met.
- Train, coach, and mentor staff to meet current and future business requirements.
- Assist in developing and documenting training and best practice procedures
- Supervise, coordinate and assign Tasks to Texas Title Examiners.
- Consider business needs and implications of workflows to determine the proper distribution of tasks.
- Continuously review orders in queue, customer requests, and other items to ensure acceptable delivery standards.
- Handle Customer escalations to resolve outstanding issues
- Completes title searches/exams and distributes work to customers
- Reviews data to verify ownership, correct annotation, and proper execution of recorded documents
- Uses arithmetic to calculate split ownership percentages
- Coordinates typing of completed reports with support staff
- Perform other duties and responsibilities as assigned.
Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance processes!
Required Skills & Experience
- Completion of high school preferred
- At least two years working in an administrative support role with a title company, agency or underwriter.
- At least one year of experience managing employees
- Excellent Team building skills
- Basic underwriting procedures
- Good leadership skills
- Basic coverages of title policy insurance
- Format and requirements for preliminary title reports
- Knowledge of the terminology and documents related to title search, title chain and property ownership
- Use of desktop computers including word processing and other common software
- Customer service skills
- Excellent written and verbal communication skills
- A natural drive to live by our Core Values
Marginal Job Functions/Duties
- Working independently and meeting deadlines under pressure
- Excellent problem-solving skills
- Performing detailed work rapidly and accurately
- Performing in-depth examination and verification of documents and maps related to property ownership
- Preparing comprehensive and accurate reports
- Ability to identify risk, prioritize actions, and mitigate issue impact.
- Outstanding People Skills, with the ability to interact in a leadership role.
- Excellent organizational and time management skills.
- Ability to successfully manage within deadlines.
- Other duties and responsibilities as assigned by supervisor.
Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.
This job is also eligible for the following compensation components: Bonus
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Tuition Reimbursement
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
- Pet Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.