Closing Coordinator
Doma
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology LLC.
About Us
Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
- Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
This is a 40-hour/week contract position.
About The Role:
We’re looking for a Closing Coordinator with full closer expertise who will primarily serve as the first point of contact for clients. In this role, you’ll spend most of your day on the phone answering questions, resolving requests, and guiding clients through the closing process without the need for handoffs. When not on calls, you’ll support the closer queue to keep files moving. This is a client-facing, high-impact role that requires both strong escrow knowledge and exceptional communication skills to deliver a seamless closing experience.
Responsibilities:
- Handle inbound and outbound calls and respond to customer inquiries in an accurate, professional and courteous manner.
- Collaborate with Lenders and Consumers to obtain pertinent facts, direct the preparation of escrow instructions, and assist their lenders and/or agents in the consummation of the transaction
- Resolve customer issues efficiently, escalating complex cases to supervisors when necessary.
- Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and quality assurance standards.
- Follow established call center scripts, guidelines, and compliance requirements.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Support production functions by supplementing queue support when not on calls, including:
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- Conveyance of title- review and clear any items on title
- Audits and closes file when all funds and documents are received
- Reviews commitment and/or preliminary title report to verify vesting and legal description and reconcile discrepancies
- Other escrow duties as assigned/needed
Above all, we are a dynamic team looking for energy and a results-driven mindset to provide unique value as we transform the Title and Insurance industry!
What You Need to Succeed:
- At least two years of current Escrow Officer experience
- One or more years of call center or related experience is strongly preferred
- Notary optional
- Customer obsessed mindset
- Fully proficient in processing and managing an escrow file from start to finish
- Strong understanding of good escrow practices and knowledge of local regulations and guidelines
- Strong ability to develop and maintain business by collaborating with sales and marketing, self-promotion and being customer obsessed
- Capable of processing standard sale, subdivision, loan only, exchange, and commercial escrows without assistance
- Ability to Identify, obtain and read detail relevant to escrow
- Proven ability to be productive, multi-task, and meet deadlines in a high-volume environment
- Excellent active listening, verbal and written communication skills with a clear and professional phone manner.
- Comfortable using computer systems, CRM platforms, and multi-line phone systems.
#LI-Remote
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- 401K with company match program
- Short-Term & Long-Term Disability
- Commuter Flexible Spending Account (i.e. Transit or Parking)
- Supplemental Life and AD&D Insurance
- Auto & Home Insurance Group Life Insurance
- Critical Illness, Injury and Hospital Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.