Production Lead, Disbursement
Doma
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology.
About Us
Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.
Our Values
- Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
- People First - We communicate with honesty and respect to our customers, colleagues, and partners.
- Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
- Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.
This role is in-office in our Arlington, TX location.
Job Summary
The Production Lead, Disbursement is responsible for overseeing the daily intake, prioritization, and distribution of disbursement work. This role ensures the accurate and timely handling of settlement funds, adherence to lender Service Level Agreements (SLAs), and compliance with closing instructions. The Production Lead functions as the first escalation layer for Disbursement Associates, actively contributes to production tasks, and supports training and development for new and existing team members. They will collaborate closely with the Supervisor, Disbursement to drive efficiency, maintain high-quality customer experiences, and promote an enjoyable, productive team environment.
Role Description
- Monitor daily disbursement queues to ensure timely and accurate assignment of tasks.
- Prioritize and distribute work among Disbursement Associates based on urgency, complexity, and SLA requirements.
- Act as the first point of escalation for complex disbursement issues, including wire discrepancies, refund reviews, or returned checks.
- Contribute directly to production responsibilities such as reviewing settlement funds for accuracy, processing outgoing wires, and ensuring compliance with closing instructions.
- Support Associates with standard and complex workflows, providing guidance and feedback as needed.
- Maintain open communication with lenders, borrowers, and internal partners to resolve file-level issues and ensure customer satisfaction.
- Assist with training, coaching, and equipping team members with resources and process guidance to improve accuracy and efficiency.
- Collaborate with operations leaders to identify workflow improvements, staffing needs, and process updates.
- Provide regular feedback to management on queue status, team productivity, and operational trends.
Job Requirements
- Has 3–5 years of escrow/title disbursement experience with proven expertise in handling settlement funds.
- Excellent phone, email, face-to-face, and remote communication skills.
- Demonstrated ability to support and coach team members in a fast-paced, metrics-driven environment.
- Proven ability to manage high-volume, time-sensitive workflows with accuracy and attention to detail.
- Strong problem-solving skills and ability to resolve escalations calmly and efficiently.
- Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents.
- Ability to multitask, prioritize effectively, and remain proactive in anticipating workflow needs.
- Open-minded to process changes, continuous system updates, and enhancements.
- Proficient in using title production systems (experience with ResWare is a plus).
Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.
This job is also eligible for the following compensation components: Bonus
How we’ll value you and make your life a bit easier:
We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.
We currently offer the following benefits to all Full-Time employees:
- Work/Life Balance - We encourage taking Paid Time Off (PTO)!
- 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
- Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
- Health Savings Account (HSA)
- 401K with company match program
- Short-Term & Long-Term Disability
- Supplemental Life and AD&D Insurance
- Critical Illness, Injury and Hospital Insurance
We believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.