We bind our fortunes to those who dare to burn
away the obsolete and forge the unimagined future.

Enterprise Account Manager

Flock Freight

Flock Freight

Sales & Business Development
Chicago, IL, USA
Posted on Tuesday, June 18, 2024

Hey there. Glad you found us! Flock Freight is a technology company that’s creating a smarter, more sustainable supply chain. Recognized on the CNBC “Top 50 Disruptors” list three years running (checking in this year at #20), Flock’s patented technology finds and fills trucks’ empty spaces so shippers can save money, carriers can earn more money, and goods move terminal-free with more accuracy and fewer emissions. Sounds like a pretty big task, right? Welp, it is. But we know we can make it happen.

If you’re looking for the opportunity to make a difference then you’ve come to the right place. We’re looking for folks that are innovative, love collaborating in a fast-paced environment, and find joy and excitement in doing the hard work. If that sounds like you then keep on reading and see if this role is the one for you.

What's the role all about?

Join our dynamic team as a cutting-edge Account Manager and play a key role in expanding our largest customers! As a Flock sales expert, you will be an integral part of a team of cross-functional sales professionals who are highly skilled in building deep relationships with our enterprise customers, growing wallet share, and increasing our gross profit dollars as a firm.

As an Account Manager, you will thrive in a fast-paced environment where you can make a tangible impact. You will be responsible for understanding the unique needs of our customers and expanding our business by focusing on quote growth, contractual and spot opportunities, and exceeding service expectations.

What does the day-to-day look like?

Expanding our business:

  • Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs
  • Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share
  • Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight
  • Arranging and hosting quarterly business reviews with your key decision-makers

Operating our business:

  • Extreme ownership of the daily freight factory operational execution; quote through invoice
    • Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly
    • Focused on load board management, coverage execution, escalation management, and timely issue resolution
    • Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorials agreements, and resolving any outstanding billing issues, collections, or credit needs
    • Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary

Demonstrating expertise:

  • Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
  • Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.

What qualifications do I need to succeed in this role?

  • Bachelor’s Degree
  • 3+ years of Account Management experience in Freight inddustry
  • Flexibility to work after-hours, weekend shifts, and holidays as needed

The expected compensation range for this position is $95,000 - $110,000 (OTE, Inclusive of bonuses). When determining an offer, we take into account a variety of factors that are important in making compensation decisions including but not limited to skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data for the greater San Diego area. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate’s position and location. In general, Flock Freight targets the mid-point of this salary range.

Our promise to you:

Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Life & Benefits of the Flock:

  • Flexible PTO: Our Flockers work hard and deserve the time they need to rest and recharge. With no accrual system, we encourage you to the time you need off, when you need it.
  • 401(k) Employer Match: We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success! For that reason, we provide a 401(k) plan that offers a 4% employer match.
  • Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided with 100% Employer paid options for employees.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!