Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

If you’re looking for the opportunity to make a difference then you’ve come to the right place. We’re looking for folks that are innovative, love collaborating in a fast-paced
environment, and find joy and excitement in doing the hard work. If that sounds like you then keep on reading and see if this role is the one for you.

About this Role

Join our dynamic team as a cutting-edge Account Manager and play a key role in expanding our customers! As a Flock sales expert, you will be an integral part of a team of cross-functional sales professionals who are highly skilled in building deep relationships with our customers, growing wallet share, and increasing our gross profit dollars as a firm.

As an Account Manager, you will thrive in a fast-paced environment where you can make a tangible impact. You will be responsible for understanding the unique needs of our customers and expanding our business by focusing on quote growth, contractual and spot opportunities, and exceeding service expectations.

About this Role:

Expanding our business:

• Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs
• Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share
• Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight
• Arranging and hosting quarterly business reviews with your key decision-makers

Responsibilities:

• Extreme ownership of the daily freight factory operational execution; quote through invoice
  • Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly
  • Focused on load board management, coverage execution, escalation management, and timely issue resolution
  • Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorial agreements, and resolving any outstanding billing issues, collections, or credit needs
  • Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary
  • Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
  • Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.

Qualifications:

• Bachelor’s Degree
• 1-2 years of Account Management experience: Freight industry experience required
• Clear and concise communication
• Flexibility to work after-hours, weekend shifts, and holidays as needed
• Ability to thrive in a fast-paced environment

Life & Benefits At Flock Freight

• Hybrid Work Model: We value in-office collaboration and cross-functional teamwork. Our hybrid model supports both scheduled in-office and remote work.
• 401(k) Employer Match: We provide a 401(k) plan with a 4% employer match to support your long-term financial goals.
• Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available.

Our Promise To You:

Flock Freight is committed to creating a fair and inclusive environment. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. If you think you have what it takes to succeed in this role but don't check every box, we encourage you to still apply.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

Compensation

This a non-exempt role with an hourly rate of $24-27/hour+ variable bonus. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed estimate is based on market data. Salary amounts may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location.

In addition to salary, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight. Our policy is that we target candidates local to one of Flock Freight’s headquarters locations (San Diego and Chicago) and ask that employees work in-office.