Join Flock Freight as an Account Manager and help expand relationships with our largest customers. You’ll be part of a driven, cross-functional sales team that knows how to turn strong partnerships into lasting growth. As a Flock sales expert, you’ll build deep relationships with enterprise customers, increase wallet share, and drive meaningful profit for the business.

This is a fast-paced, high-impact role where strategy meets execution. You’ll dive into each customer’s unique needs, identify opportunities to grow both contractual and spot freight, and deliver the kind of service that keeps Flock top of mind—and at the top of their list.

What does the day-to-day look like?

Expanding our business:

• Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs.
• Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share.
• Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight.
• Arranging and hosting quarterly business reviews with your key decision-makers.

Operating our business:

• Extreme ownership of the daily freight factory operational execution; quote through invoice.
• Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly.
• Focused on load board management, coverage execution, escalation management, and timely issue resolution.
• Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorials agreements, and resolving any outstanding billing issues, collections, or credit needs.
• Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary.

Demonstrating expertise:

• Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
• Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.

What You’ll Bring:

• Bachelor’s Degree
• 3 + years of experience in the Freight/Logistics industry.
• Strong ability to prioritize and manage competing demands in a fast-paced environment.
• Demonstrated sense of urgency and accountability when responding to customer and business needs.
• Proven problem-solving skills with a focus on taking ownership and driving issues to resolution.
• Comfortable multitasking across projects, stakeholders, and shifting priorities without losing attention to detail.
  
  

Our Promise To You:

Flock Freight is committed to creating a fair and inclusive environment. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. If you think you have what it takes to succeed in this role but don't check every box, we encourage you to still apply.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!

Life & Benefits At Flock Freight

• Hybrid Work Model: We value in-office collaboration and cross-functional teamwork. Our hybrid model supports both scheduled in-office and remote work.
• 401(k) Employer Match: 401(k) Employer Match: Whether retirement is on your near or long-term horizon, we want to be sure you are setting your future self up for success! Flock provides a 401(k) plan that offers up to a 4% employer match. Eligibility for the plan and the match at Flock starts on day one of your employment.
• Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available.

Compensation

This a non-exempt role with an hourly rate of $28.25 -31.25/hour + variable bonus. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed estimate is based on market data. Wage amounts may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location.

In addition to base pay, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

We are currently only considering talent from the Chicagoland area at this time.