Flock Freight is a FreightTech company that uses patented technology to move freight more efficiently, reliably, and sustainably. The company’s guaranteed terminal-free truckload service, FlockDirect, finds the best options to pool freight among billions of possible combinations, optimizing routes while finding and filling trucks’ empty spaces. Shipments stay safe in a single truck, driven by a single driver, all the way to their destination allowing shippers to only pay for the space they need and enabling carriers to earn more from every linear foot of capacity — all while slashing carbon emissions by up to 40% compared to traditional shipping methods.

Flock Freight has been a Certified B Corp since 2020, meeting high social, environmental, transparency, and accountability standards to all of our stakeholders.

Team/Department Overview

Risk & Resolutions - Reporting directly to the Senior Manager, Risk Management.

About The Role
The Issue Resolution Manager leads high-impact operational problem solving across carrier and customer networks, reducing financial, service, and reputational risk to the business. You will serve as the subject matter expert for high-impact operational escalations and cargo security, leading cross-functional resolution, loss prevention, and continuous process improvement. Additionally, you will own key risk-management programs while supporting senior risk leaders and contributing to compliance, automation, and scalable transportation operations.

Core Responsibilities

• Serve as the subject matter expert and owner for escalations involving accidents, service failures, driver issues, and other high-impact operational events
• Partner cross-functionally with Compliance, Carrier Sales, Claims, Risk, and asset-based carrier dispatch and operations teams to drive resolution with minimal financial and service exposure
• Develop, implement, and continuously improve cargo security and loss prevention policies
• Establish and manage Issue Resolution OKRs and performance tracking
• Coordinate with Claims to ensure proper documentation, transition, and handling of incidents with financial or legal implications
• Lead internal projects focused on compliance workflows, shared services optimization, and process automation
• Collaborate with frontline teams and leadership to design and refine scalable, best-in-class transportation processes
• Support the Sr. Director of Risk Management and Sr. Manager of Risk Management with internal inquiries, escalations, and root cause analysis
• Maintain oversight of tracking systems, reporting, and operational improvement initiatives
• Own and oversee driver verification programs
• Participate in product or operations projects as needed

Qualifications

• 4-5 years of experience in transportation, logistics, or supply chain operations; management experience preferred
• Bachelor’s degree required
• Proficiency in Google Workspace and spreadsheet-based analysis
• Strong analytical capability with experience using data to guide decisions
• Demonstrated ability to identify problems, propose practical solutions, and lead new initiatives
• Experience managing cross-functional projects and driving measurable results
• Comfortable operating in a fast-paced, ambiguous environment with a proactive, ownership mindset
• Availability to participate in a weekend on-call rotation for critical incidents
• Experience translating operational data into risk insights and process improvements
• Strong judgment in balancing service, financial, and risk trade-offs in time-sensitive situations

Compensation
The base salary range for this position is $90,000 - $120,000 per year. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Life & Benefits Of The Flock

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• 401(k): We know Flock may just be a stepping stone in your epic journey, but we want to be sure you’re setting your future self up for success!
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Our Promise To You

Flock Freight is committed to creating an environment that’s fair and inclusive. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. We're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!