What does the day-to-day look like?

Expanding our business:

• Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs
• Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share
• Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight
• Arranging and hosting quarterly business reviews with your key decision-makers

Operating our business:

• Extreme ownership of the daily freight factory operational execution; quote through invoice
• Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly
• Focused on load board management, coverage execution, escalation management, and timely issue resolution
• Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorial agreements, and resolving any outstanding billing issues, collections, or credit needs
• Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary

Demonstrating expertise:

• Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization.
• Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics.

What qualifications do I need to succeed in this role?

• Bachelor’s Degree
• 1-3 years of Account Management experience: Freight industry experience preferred
• Clear and concise communication
• Flexibility to work after-hours, weekend shifts, and holidays as needed

Compensation

This is a non-exempt role with an hourly pay ranging from $28.85 - $31.00/hour. In addition to hourly pay, this position is eligible for a variable bonus plan, an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight. Our policy is that we target candidates local to one of Flock Freight’s headquarters locations (San Diego and Chicago).

Life & Benefits at Flock Freight:

• Hybrid Work Model: We value in-office collaboration and cross-functional teamwork. Our hybrid model supports both scheduled in-office and remote work.
• 401(k) Employer Match: We provide a 401(k) plan with a 4% employer match to support your long-term financial goals.
• Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available.

Our Promise to You
Flock Freight is committed to creating a fair and inclusive environment. We fill our open positions based on qualifications, merit, and business needs. We value the skills of people from all backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better. If you think you have what it takes to succeed in this role but don't check every box, we encourage you to still apply.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock!