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Program Manager, Customer Success



Customer Service, Sales & Business Development, Operations
Bangalore Rural, Karnataka, India
Posted on Monday, February 13, 2023

About Us:

Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premise, hybrid cloud, and SaaS.

With key strategic partners like Microsoft, Intel, ServiceNow, and Snowflake, Fortanix customers like PayPal, Google & Adidas are reaping the benefits. Recognized by Gartner as a “Cool Vendor”, Fortanix is revolutionizing cyber security.

Join the revolution!

Why work with us?

We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions.

In tackling the hardest problems, we believe that working together will produce better solutions.

Role Description:

Fortanix CS Program Managers, like our platform, enable customers to protect data wherever it lives. CS Program Managers actively participate in sustaining a high standard of excellence focused on time to value. As a CS Program Manager at Fortanix, you will lead complex data security engagements using your professional services expertise. You will be primarily focused on initiating, planning, scheduling, forecasting and providing oversight to the work of assigned professional services (PS) team members. This includes being a liaison between the customer and all other project stakeholders. You act as a leader for the project as you influence the best performance of the project team.

As a CS Program Manager, you are critical to the overall management of projects delivered by the CS team. You will be collaborating effectively with multidisciplinary teams both internally and externally with Fortanix customers, while demonstrating a strong commitment to assigned project goals.

Your success in this role requires strong leadership for leading the delivery of projects in accordance to strict project deadlines, within budget, and demonstrated value of services. You have a strong technical project management background with very strong communication and coordination skills.

  • PMP or Agile Certification
  • University degree or equivalent work experience
  • 5+ years of dynamically responsible experience in the project and program management domain
  • Hands on track record of delivery of projects for multiple customers
  • Consulting service experience and the capability to work collaboratively
  • Understanding of the project management framework, business analysis and SaaS
  • Applied understanding of SaaS architecture and delivery tenets, and familiarity with encryption


  • Lead the entire project delivery lifecycle while ensuring customer success
  • Manage several programs simultaneously in alignment with Fortanix’s CS project portfolio
  • Demonstrate resilience, tact, influence and problem-solving in a variety of complex situations
  • Administer formal change control in accordance to any changes in scope, time or cost
  • Partner with cross-functional teams at Fortanix to ensure project and customer success
  • Identify customer opportunities to position the sale of other desired services
  • Manage internal projects in support of the global CS organization

Desired Skills:

  • MBA or Masters Degree
  • Technical Degree or relevant working experience
  • Mediclaim Insurance – Employees and their eligible dependents including dental coverage
  • Personal Accident Insurance
  • Internet Reimbursement
  • Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re interested in working in a fast-growing, exciting working environment – we encourage you to apply!