Location & Work Model

• Hybrid role based in Medellín, Colombia
• In-office 3 days per week

Compensation

• COP $3,000,000 – $3,600,000 per month, depending on experience

Overview

Get in on the ground floor with a fast-growing, VC-backed fintech company bringing cryptocurrency to the $7.3T 401(k) market. We are the only 401(k) provider that allows individuals to invest directly in spot crypto—and our growth reflects that.

Founded by leaders who transformed retirement solutions for Fortune 500 companies, we're backed by top-tier venture capital and fintech experts who share our mission: delivering institutional-quality investments to everyday Americans.

As an Operations Analyst, you'll play a key role in scaling and modernizing our financial operations. You'll sit on the Integrations Team, focusing on troubleshooting integration issues, improving operational KPIs, and ensuring seamless payroll and financial processes across your own portfolio of clients.

Your Opportunity

This is a high-growth role designed to accelerate your career. You'll operate at the intersection of operations, analytics, and product, with direct ownership over payroll operations and client success.

You will:

• Own and manage a book of clients, ensuring accurate and timely payroll operations
• Troubleshoot and resolve integration issues across systems and partners
• Improve operational KPIs through process optimization and data-driven insights
• Leverage automation and AI tools to reduce manual work and increase efficiency

This is not a static role - you'll be expected to continuously improve systems, test new tools (especially AI-driven), and collaborate closely with Product and Engineering.

What You'll Do

• Own day-to-day payroll operations for your assigned clients
• Troubleshoot integration issues and partner with Engineering to resolve root causes
• Redesign and improve operational processes for scalability, quality, and efficiency
• Identify and lead opportunities for automation and AI-assisted workflows
• Use data to uncover trends, gaps, and operational risks
• Leverage SQL, Excel, and modern tools (including AI) to drive decision-making
• Collaborate cross-functionally to improve client outcomes and internal processes
• Take ownership of workstreams and proactively suggest improvements

What We're Looking For

• Bachelor's degree required
• 2–3 years of experience in operations, analytics, fintech, payroll, or similar fields
• Strong ownership mindset and ambition to grow quickly
• Intermediate to advanced SQL skills
• Intermediate to advanced Excel skills (pivot tables, lookups, data analysis)
• Exposure to programming (Python, R, or similar) preferred
• Strong interest or experience in AI tools for automation, analysis, or problem-solving
• Clear communication skills (written and verbal)
• English proficiency: B2 minimum (C1 preferred)
• A genuine interest in AI and emerging technologies, with curiosity to apply them in operations