Customer Success Lead
Framer
This job is no longer accepting applications
See open jobs at Framer.See open jobs similar to "Customer Success Lead" Foundation Capital.What you will do
As the customer success lead, you are expected to demonstrate strong organizational skills. You will be responsible for reporting on and overseeing customer success results internally. Your tasks will include:
Get all customers up and running Framer.
New customer sites launch within 90 days.
Coordinate enterprise upsells and renewals.
Organize onboarding sessions and team training.
Collaborate with Framer’s existing product specialists.
Implement industry best practices for customer success.
Your background
Customer Success role at a high-growth startup.
Strong organizational skills
Experience with the web design and development process
Familiarity with the competitive landscape
Strong communication and interpersonal skills
Ability to work in a fast-paced startup environment
Tools we use
Pipedrive for sales CRM
Notion for project management
Slack for internal communication
Intercom for communicating with customers
If you’re passionate about ensuring customer success and contributing to the growth of a fast-paced startup, we’d love to hear from you!
What we offer
At Framer, we value our international team and strive to create a work environment where you can thrive. We offer benefits such as remote work flexibility, flexible hours and holidays, laptop tools, and an education stipend. Framer is an equal opportunity employer. As part of our dedication to diversity, we work to ensure a fair interview process and maintain an inclusive work environment.
About Framer
Framer is the top web builder for professional site design. Design teams at startups, scale-ups, and enterprises use our platform for their marketing sites.
Due to an overwhelming amount of interest for jobs at Framer, we are currently unable to accept new applications for this position. Please check back later.
This job is no longer accepting applications
See open jobs at Framer.See open jobs similar to "Customer Success Lead" Foundation Capital.