🏘️ About Clever

At Clever Real Estate, we envision a world where every person makes real estate moves that bring them closer to their life's goals. To achieve that vision, we connect people with the most trustworthy advice and the best solutions for every step of their real estate journey.

We've built the leading online education platform in real estate and are rated the #1 real estate company on TrustPilot — and our solutions have helped people save over $160 million on real estate fees. Clever is venture-backed, profitable, and still evolving.

We believe our team is exceptional! With an average Glassdoor score of 4.3, an impressive Engagement Survey score of 4.3 out of 5, and the honor of being recognized as a 'Best Place to Work' by the St. Louis Business Journal in 2024, we take pride in our team's high engagement and satisfaction levels. If you're looking for a challenging role with deep ownership, smart co-workers, and real-world impact– read on to learn more!

📢 About the Role

We’re seeking a detail-oriented, highly organized Post-Closing Specialist to join our growing team. In this role, you’ll play a critical part in ensuring the accuracy, compliance, and timely handling of closing documentation after a transaction is completed. This position involves working with both internal team members and external partners to finalize file processing, submit recording documents, and issue final title policies.

As a Post Closing Specialist, you will be accountable for:

• Conduct a thorough post-closing audit of completed loan files to ensure accuracy, completeness, and compliance with recording requirements
• Submit documents for recording electronically or by mail to appropriate jurisdictions across the country
• Validate recording and transfer/mortgage tax fees, ensuring correct payment amounts
• Reconcile recording fees, process refunds for any overages, and ensure funds are properly disbursed
• Monitor and track closed files and documents sent for recording, updating internal systems accordingly
• Scan, organize, and index final documents into the loan/title operating systems
• Review, log, and mail original trailing documents such as recorded instruments and final policies
• Ensure final title policies are accurate, issued on time, and meet underwriter and client standards
• Communicate with internal teams, lenders, and other transaction stakeholders to gather or clarify information necessary to complete post-closing tasks

✅ Measures of Success

The ideal candidate for this role will exhibit:

• Audit Accuracy: 98%+ accuracy rate on post-closing document audits
• Recording Submission Timeliness: All recording packages submitted within 48 hours of closing
• Policy Turnaround Time: 100% of final title policies issued within 10 business days of recording
• Fee Accuracy: Less than 1% error rate in recording fee calculations and tax payments
• File Update Speed: 100% of closed files tracked and updated in the system within 24 hours
• Trailing Document Handling: 100% of trailing documents mailed within 2 business days of receipt
• Regulatory Compliance: 100% compliance with jurisdiction-specific recording requirements
• Communication Responsiveness: Response time to internal/external post-closing inquiries within 2 hours
• Document Processing Speed: Document scanning and indexing completed within 24 hours of file closing

🌟 Skills / Qualifications

• High School Diploma or Equivalent: Required; additional coursework or certifications in real estate, title, or business administration a plus
• Professional Experience: Prior experience in a customer-facing office environment or real estate/title company setting preferred
• Customer Service Focus: Demonstrated ability to communicate clearly and professionally with clients, vendors, and team members
• Attention to Detail: Strong ability to review and process documents with a high degree of accuracy and consistency
• Effective Communication: Excellent verbal and written communication skills, especially when interacting with external parties and internal departments
• Problem-Solving Ability: Capable of identifying issues, researching solutions, and taking proactive steps to resolve discrepancies in documents or fees
• Organizational Strength: Ability to prioritize, track multiple files simultaneously, and meet deadlines in a fast-paced environment
• Tech Savvy: Comfortable using office technology and title/escrow software systems; ability to learn new platforms quickly

🏆 Ideal Experience

• 3-5 years prior experience performing post-closing services in a multi state environment

💰 Compensation & Benefits

• Compensation: Hourly pay from $28.85 to $31.25, with OTE up to $80,000/year.
• Health, dental, vision (we cover 75% of base plan), and life insurance
• Company 401k program
• Paid Time Off starting at 18 days per year that grows with tenure
• 6-12 weeks of paid parental leave
• 3 free counseling sessions and optional weekly meditation

Equal Employment Opportunity Employer Statement:

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.