💼 Role: Home Concierge Specialist

🌐 Location: Remote (United States)

💰Compensation: Base salary of $45,000, with eligibility to earn an additional $2,000–$4,000 annually if scheduled for Saturday and/or Sunday shifts.

🏘️ About Clever

Clever Real Estate is a venture-backed proptech company revolutionizing the way people buy, sell, and manage real estate. We combine cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences.

Since 2017, we’ve helped over 30,000 families buy and sell their homes, saving consumers more than $180 million in fees. With 8 consecutive years of revenue growth and a 4.9 TrustPilot rating, Clever has become the leading online education platform in real estate.

Our mission is to connect people with the most trustworthy advice and best solutions at every step of their real estate journey—and we’re proud to have delivered eight years of superior outcomes along the way. If you're looking for an impactful role where you'll work closely with leadership and shape the employee experience at a fast-growing company, we’d love to hear from you!

📢 Home Concierge Specialist (Full time) – 100% Remote

We are seeking a results-driven Home Concierge Specialist who knows how to turn first conversations into lasting relationships. You’ll be the first point of contact for people making one of life’s biggest decisions, positioning our value, qualifying opportunities, and building excitement from the start. In this role, you’ll engage with prospects, drive timely follow-ups, overcome early objections, and keep customers moving forward with confidence in their real estate journey.

This role is ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, and is motivated by helping people navigate an important life decision.

📢 About The Role

What you’ll do:

• Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.
• Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.
• Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions.
• Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.
• Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.
• Follow up with existing customers to confirm their needs are being met by agents.
• Deliver a 5-star, world-class experience for every customer at every touchpoint.

How We Measure Success

While our Key Performance Indicators (KPIs) may continue to evolve as the team grows, you can expect to be measured on key areas such as:

• Ready Time – availability to take the next customer call.
• Win Rate – achieving positive customer outcomes (e.g., effective transfers, signed customers, conversions).
• Other performance metrics tied to call quality, efficiency, and customer satisfaction.

🌟What We’re Looking For

• Real estate experience is a plus but not required.
• Experience in sales, customer service, or a call-center environment.
• Comfort in a remote support environment with high call volume.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Growth mindset – eager to learn and improve.
• Ability to multi-task while having robust conversations with customers
• Our Customer Experience team is available to customers seven days a week, from 7:00 AM – 9:00 PM CT.
• Your schedule will most likely be a morning shift (7:00 AM – 3:30 PM CT) and may include a weekend day (e.g., Sunday–Thursday or Monday–Friday).
• Schedules remain consistent week to week, with opportunities for adjustments in the future based on team needs.

💰Compensation & Benefits

• $45,000 base salary
• Eligibility to earn an additional $2,000–$4,000 annually if scheduled for Saturday and/or Sunday shifts.
• Monthly sales incentives with monetary rewards (e.g., additional compensation, prizes, etc.)
• Health, dental, vision , and life insurance
• Company 401k program
• 18 days PTO (grows with tenure) + 10 paid holidays
• 6-12 weeks of paid parental leave
• 3 free counseling sessions + optional weekly meditation

Equal Employment Opportunity Employer Statement

Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.