hero

We bind our fortunes to those who dare to burn
away the obsolete and forge the unimagined future.

Service desk network engineer

Jüsto

Jüsto

IT
Mexico City Metropolitan Area, Mexico
Posted on Friday, February 2, 2024

Jüsto is the first Mexican supermarket without physical stores and 100% digital 📱🛒, we are changing the supermarket industry through fairer commercial practices, reducing intermediaries, through the development and use of technology and data, soon we will be everyone's super favorite.

Every day we work hard and we get closer and closer to our goal. For this reason, we are integrating more “Justicieros” 🦸‍♂️🦸‍♀️. Do you consider yourself one?

As a 👉Service Desk Network Engineer you will play a pivotal role in ensuring the seamless operation of the company's network infrastructure across all its warehouses and the office, with an integrated focus on mobile devices and Wi-Fi management. Your responsibilities encompass three key areas:

🍅1. Network Management

  • Maintain and monitor the network infrastructure in all company warehouses, ensuring 24x7 network availability.
  • Proactively identify and troubleshoot network issues to minimize downtime.
  • Provide remote support and on-site assistance to resolve network-related problems promptly.
  • Implement and maintain measures for network security and data protection.
  • Oversee and optimize Wi-Fi network connectivity as an integral part of network management.

🍅2. Mobile Device and Equipment Managemen

  • Manage the configuration, security, and deployment of mobile devices used by employees, ensuring their seamless operation on the Wi-Fi network.
  • Implement and enforce mobile device security policies and protocols.
  • Troubleshoot and resolve mobile device-related issues to ensure operational efficiency.
  • Collaborate with corporate hardware management to ensure seamless integration of mobile devices within the infrastructure.

🍅3. Vendor and Provider Relationship Management:

  • Establish and manage contracts with vendors and service providers for network-related services, Wi-Fi equipment, and mobile device services.
  • Collaborate with vendors and providers to negotiate service agreements, optimize network performance, and enhance mobile device services.
  • Evaluate vendor performance and ensure compliance with contractual terms and service level agreements.