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Satellite Customer Operations Engineer

Loft Orbital

Loft Orbital

Customer Service, Operations
Golden, CO, USA
Posted on Friday, June 7, 2024
About Loft
Loft Federal is dedicated to providing the US national security space community with a rapid, affordable, and simplified pathway to orbit. We are a US-incorporated, wholly-owned subsidiary of Loft Orbital Solutions, Inc.
At Loft, we empower our team members with autonomy and ownership to tackle significant challenges, all while fostering a close-knit and supportive team environment. We believe that diversity, community, and inclusivity are the cornerstones of an open culture. We place significant value on kind, supportive, and team-oriented comrades with phenomenal problem-solving and communication skills.
Are you ready to embark on this exciting journey with us?
Serving as the frontline interface, you will champion Loft Federal's engagement with our customers. Your expertise will be instrumental in guiding customers through the seamless utilization of Cockpit's tools for mission planning and payload operations.
Collaborating closely with both customers and internal stakeholders, you'll spearhead the quest for lowest friction solutions that meet customer requirements. Furthermore, your contributions will extend to enhancing Cockpit's functionality by implementing improvements and driving automation efforts.
Your adeptness in interpreting customer feedback will play a vital role in shaping Cockpit's feature roadmap, ensuring that it aligns seamlessly with evolving user needs and expectations.

Mission Mandates

  • The ability to obtain and maintain a Top Secret / Sensitive Compartmented Information (TS/SCI) clearance is required. Because this position requires a government security clearance, you must be a US Citizen for consideration. Additionally, an active DoD Secret clearance is required, with the ability to obtain Top Secret clearance. Active Top Secret clearance with experience within the last 2 years or active Sensitive Compartmented Information (SCI) is strongly desired.
  • Applicants should demonstrate a minimum of 5-7 years experience within a space company or organization, with exposure to satellite operations and/or assembly, integration, and testing.
  • Familiarity with both ground software and flight software is required; flight software development is not expected.
  • Proficiency in writing software scripts in Python is essential.

Mission Credentials

  • Preference will be given to candidates with 1) a DoD or Intelligence Community Top Secret background investigation with at least 3 years of eligibility remaining or CE status; and SCI eligibility with current experience in SCI programs, other control systems, and/or Special Access Programs, or 2) a current in-scope DoD SECRET background investigation with at least 3 years of eligibility remaining, or Continuous Evaluation (CE) status, along with willingness and ability to obtain a Top Secret clearance.
  • Experience with Guidance, Navigation, and Control (GNC) systems or orbital mechanics.
  • Exposure to Docker containers as well as general DevOps exposure.
  • Familiarity with GraphQL and UI Design.
  • Experience operating systems at scale.
Per Colorado law, we are required to disclose the base compensation range for this role. This range is intentionally wide as we assess individuals based on their unique abilities and experience to find the best fit for our needs. Ultimately, your compensation will be determined by your education, experience, knowledge, skills, and abilities.
In addition to a competitive salary and benefits package, you will find a truly remarkable culture guided by transparency and collaboration and work that is challenging and meaningful. We can't wait to meet you and see what you may add to our team!
Salary Range
$90,000$150,000 USD

US CITIZENSHIP IS REQUIRED.

Posting Statement

Loft Federal is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will be considered for employment without regard to race, age, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin or ancestry, veteran status, genetic information, disability, or pregnancy.

If you require assistance due to a disability applying for an open position, please submit a request to us at recruiting@loftfederal.com.

Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions. We strongly encourage you to apply, even if you don’t ‘check all the boxes'. We welcome all.
No outside recruiters, please.
Loft Federal does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with Loft Federal.