<div class="content-intro"> <p><span style="font-weight:400;">We are MoonPay. Architects of the future, inventors, artists, and authors of innovation.</span></p> <p><span style="font-weight:400;">Our vision? To unlock digital ownership for everyone. We are onboarding the world to web3, where people can own and control their digital identity, data, property, and money.</span></p> <p><span style="font-weight:400;">MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their web3 strategies and ideas.</span></p> <p><span style="font-weight:400;">Now boarding the next generation of leaders. Come help us build what's next.</span></p> </div><h2> <strong>The Team ❤️</strong> </h2> <p>Reporting directly to Dispute Team Leader, you’ll be joining a team of 3 other FinCrime Analysts.</p> <h2> <strong>You'll Spend Your Time 👀</strong> </h2> <ul> <li>Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations.</li> <li>Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations.</li> <li>Analyze trends and patterns in our fraud and chargeback incidents.</li> <li>Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes.</li> <li>Reporting any patterns to your manager.</li> <li>Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses.</li> <li>Ad-hoc investigations and project work as required.</li> </ul> <h2> <strong>You Should Apply If ✅</strong> </h2> <ul> <li>2+ years of work experience in Dispute and Chargeback operating rules and regulations.</li> <li>Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express).</li> <li>Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas - AVS, 3DS, etc.</li> <li>Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs.</li> <li>Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc).</li> <li>Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details.</li> <li>Ability to function well within a fast-paced, ever-changing environment.</li> <li>Proficient English (both written verbal).</li> <li>A working knowledge of SQL/Advanced Excel would be an<strong>advantage</strong>.</li> <li>Strong oral/written communication and presentation skills</li> <li> <strong>Start Date</strong>: April (or earlier)</li> </ul> <p> <span style="font-weight:400;">If you are a self-starter with a proven track record of building successful products, we would love to hear from you. </span> <span style="font-weight:400;">Join our team at MoonPay and help us drive the future of Web3 and crypto.</span> </p> <p> <a href="https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified"> <em>Research</em> </a> <em> has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.</em> <em>We promote a diverse and inclusive culture at MoonPay.</em> </p>