About MoonPay 🌖💸

We are MoonPay. Architects of the future, inventors, artists, and authors of innovation.

Our vision? To unlock digital ownership for everyone. We are onboarding the world to web3, where people can own and control their digital identity, data, property, and money.

MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their web3 strategies and ideas.

Now boarding the next generation of leaders. Come help us build what's next.

Locations Supported 🌍
London, Lisbon, New York, Miami, Dublin, Barcelona, Remote (Europe), Remote (US)

About the Opportunity ✍️

MoonPay is looking for a Senior Product Manager or Product Lead to join our Shared Services group and lead the Risk Squad.

In this role, you will be responsible for leading the development of our Risk team, working very closely with our Payment Fraud Operation teams. As a key member of the Product Team, you will work closely with engineering, design, and other cross-functional teams to deliver best-in-class experiences for our users.

What you will do…

• Collaborate with FinCrime operations teams to help define controls and support in the interpretation of global regulation to ensure our in house built AML and Fraud product is best in class

• You’ll own risk control automation, machine intelligence and operational excellence as focus areas for the Risk Squad

• You’ll be responsible for building vision and goals of the Risk Squad, how to measure them and how to set the right KPIs to measure success - you'll make the decisions and define the product strategy with the team

• You will combine human expert knowledge with complex Machine Learning technology to exceed industry standards in customer risk scoring, and build a unified risk vision, while guaranteeing a great experience for good customers and compliance with regulations around the world

• You’ll motivate teams by developing and constantly sharing a compelling vision for the product, driven by customer insight and data. You will be a thought leader in risk, working with other product teams to help them understand and measure risks and providing insights and data where necessary

• Manage stakeholders – you’ll know when to listen, but also have the conviction to deliver hard messages

• You’ll clearly define success and evaluate progress with both qualitative and quantitative methods for the capabilities and adoption of the platform

About You 🙋

The ideal candidate will have a strong track record of building scalable products that have been used by millions of people. You should also have a deep understanding of UX, conversion optimization. Experience working with Web3 and crypto-related products is desirable but not essential..

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…

B - Be Humble

L - Lead with Empathy

O - Own It

C - Communicate with Clarity

K - Kaizen

What you will need…

• Self-starter, ability to deliver in a hypergrowth environment

• You have some experience in Risk, Security, Trust & Safety or Compliance and evaluate product decisions with a risk impact mindset

• An open mindset, able to balance the requirements of multiple teams to deliver the widest benefit to the business

• You have worked with a distributed operations team and built product capabilities that help operations grow sustainably, improve efficiency and reach operational excellence.

• An analytical approach, you know what to look for and which metrics to focus on

• You have an understanding of how systems are built, and you’re able to write your own SQL to help your team prioritise and ship new features

• Experience in shipping products in highly regulated industries such as Financial Services, Crypto, Payment Treasury, Lending, Investments, etc. comply with current regulation and leveraging regulatory changes in the space

• Engineering/Computer Science background or understanding of APIs is desirable but not necessary

• Senior Stakeholders management, ability to pitch your solution to C-level Executives

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Perks:

Equity package 📈
Unlimited holidays 🏝
Paid parental leave 👶 🍼

Annual training budget 💻
Home office setup allowance 🪑
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪

Commitment to diversity:

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.