Company Description

Appcast is the leading recruitment marketing platform powered by programmatic. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's platform drives hiring outcomes for more than 1,000 clients. Appcast is headquartered in Lebanon, N.H. with offices throughout North America and Europe. Appcast is a subsidiary of The Stepstone Group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

The Technical Solutions Consultant serves as a technical resource for clients and internal teams, helping to bridge the gap between business needs and technical solutions. The Technical Solutions Consultant works with our account management and sales teams on the implementation of new accounts, as well to help our current customers maneuver and operate through Appcast’s software solutions.

Job Responsibilities

Technical Implementation & Project Leadership

• Act as technical point of contact internally and externally for assigned implementations, technical support cases, and projects.
• Lead all phases of technical implementation including discovery, planning, configuration, testing, and launch for enterprise clients with complex, multi-system integrations involving multiple teams of people.
• Collaborate with customers in conjunction with Customer Success and Sales partners to understand business challenges, client goals, and gather all necessary technical requirements.
• Collaborate with internal teams to create consistent, high-quality experience for our customers throughout the implementation process.
• Work with internal partners to constantly identify ways to improve and streamline the implementation process.

Technical Architecture & Integration

• Design and optimize technical architecture for enterprise-level client integrations, including scalable API frameworks and custom XML/JSON feed configurations.
• Build and support custom API connectors to integrate with external ATS, CRM, and HRIS systems.
• Implement and map complex data transfers between client and Appcast systems using APIs, webhooks, and SFTPs to help clients derive value from advertising performance metrics.

Troubleshooting & Support

• Troubleshoot assigned technical issues/implementations and provide timely resolutions.

Qualifications

• Possess the subject matter expertise to successfully drive technical projects to completion.
• Strong organization, prioritization, relationship building and project management skills.
• Disciplined, self-starter with the ability to multi-task.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical audiences as well as the ability to effectively communicate via multiple channels (Slack, Jira, Email, Microsoft Teams, etc.)
• Excellent problem-solving skills and the ability to adapt to new challenges.
• Demonstrated advanced proficiency in Microsoft Excel, including expertise in pivot tables, VLOOKUP, and other advanced functions to analyze large datasets, identify trends, recognize patterns, and uncover potential issues.
• Strong technical background with knowledge of system integrations, XML feeds, pixel tracking technology, and APIs.
• Basic familiarity with Talent Acquisition technologies including CRMs and Applicant Tracking Systems.
  

Education and Experience:

• Bachelor’s degree required. Concentration in computer science, Information Systems, Engineering, is preferred.
• 5+ years of experience in customer service and/or software implementation, preferably in the Talent Acquisition industry.
• Prior experience working with SaaS and enterprise software is a plus.

Travel Requirements:

• Travel requirements for this position may include travel as needed to internal and external meetings a few times a year. This may vary based on business needs and opportunities.

Fair Labor Standards Act Status:

• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a work week.

Supervisory Responsibilities:

• This position does not supervise others.

Additional Information

• We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers.
• We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
• We take care of our employees. We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.

All your information will be kept confidential according to EEO guidelines.

Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin, citizenship, or immigration status.