We bind our fortunes to those who dare to burn
away the obsolete and forge the unimagined future.

Site Reliability Engineering Manager



Software Engineering
Bengaluru, Karnataka, India
Posted on Thursday, February 15, 2024

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As an Engineering Manager at One, you will lead our Reliability Engineering team which is responsible for designing, developing, & delivering the tools used for observability and promoting the reliability of One's systems/platform. To be successful, you'll need strong developer empathy, a passion for mentoring and developing talented engineers, deep technical skills, and solid business acumen.

This role is responsible for:

  • Building of team of world class reliability engineers

  • Championing developer capabilities in a fast-paced environment with a deep focus on observability, scalable design, and architecture

  • Defining and formalizing SRE best practices

  • Managing on-call rotations for 24 x 7 coverage of production systems

You Bring

  • 8+ years of relevant industry experience with a focus on distributed cloud native systems architecture, observability, operation, maintenance, and troubleshooting

  • 8+ years experience with observability tools like Datadog, Splunk, Prometheus, Grafana, etc

  • Experience leading cross-functional teams and fostering collaboration between engineering, product management, and other departments

  • Excellent communication and team integration skills

  • The ability to stay cool under pressure; you have exceptional skills in incident management and resolution, with a focus on minimizing downtime and preventing recurrence

  • This involves not just technical proficiency but also a strategic approach to risk management, system monitoring, and continuous improvement of operational practices

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.