About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As an Issue Management and Remediation Expert, your mandate is to be the central operations hub for customer remediations for all identified issues. This role will impact One’s vision by working with stakeholders to understand active or emerging issues and develop project plans that account for remediation based on business, compliance, and regulatory requirements. This is within the Core Operations team.

This role is responsible for:

• Primary operations point of contact issue remediations

• Works cross functionally with Compliance, Engineering, Risk, Operations and other stakeholders to establish detailed project plans, account for dependencies and minimum requirements

• Tracks and documents issue’s remediation to closure and provides regular updates on progress, blockers

• Organizes working sessions with key stakeholders to create remediation plans (Impacted population analysis, communications, updates to customer accounts, etc.)

• Leads executive update sessions outlining the current state, risks and support needed

• Holds issue owners accountable to deadlines and deliverables

• Coordinates executive sign off and evidence capture for Issue closure.

You bring

• 5-8 years operations or risk management experience preferably in consumer banking or Fintech

• 4+ years of project management experience

• Bachelor’s degree

• Familiarity with various project management and workflow softwares

• Good communication skills and ability to drive outcomes cross-functionally

• Ability to steer meetings to ensure productivity on the relevant topic

• Ruthless prioritization and manage multiple work streams concurrently

• Understands the connectivity of various roadmaps and their prioritization

• A keen sense of innovation and problem solving, with an eye for details

• Customer centrism to ensure remediations of issues are accurate and complete.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.