About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

Quality Assurance Specialist is part of the Agent Success team within Customer Operations. The responsibilities include developing quality standards, conducting tests and identifying issues in our customer operations.

Ultimately, you will work with a team to ensure our customer operations meet our organization’s standards across the board.

This role is responsible for:

• Ensuring that standards and regulations are observed

• Addressing and discussing issues and proposed solutions with leadership of the Core Operations team and the Compliance team.

• Documenting quality assurance activities and create audit reports

• Making recommendations for improvement to process and procedures

• Selecting and preparing contacts for call listening sessions with members of our Product department

• Additional duties as assigned by your manager

You bring

• Proven work experience as a Quality Assurance Specialist or as management of customer service operations in the consumer finance industry

• Understanding of US Banking Regulations, as well as Fraud and Disputes processing

• Working knowledge of tools, methods and concepts of quality assurance. This includes knowledge of how to identify and score specialists’ performance during calls and chats with customers and review of specialists’ performance of back office procedures for fraud, transaction disputes, and complaints.

• Good communication skills, both verbal and written

• Working knowledge of pivot tables in spreadsheets.

• Strong attention to detail

What it’s like working @ One

• Competitive cash

• Benefits effective on day one

• Early access to a high-potential, high-growth fintech

• Generous stock option packages in an early-stage startup

• Employer Provident Fund contributions

• Comprehensive health insurance for you and your family (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs

• Flexible time off programs – vacation, sick and other paid leaves and paid regional holidays

• Monthly transport allowance over and above fixed cash for office commutes

• Monthly work-from-home stipend over and above fixed cash for internet and utilities

• Hybrid working model – work with our team in Bengaluru three times a week

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.