About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

• Checking and high-yield savings accounts

• Domestic and international peer-to-peer payments

• Credit Builder and credit score monitoring

• Digital wallet / contactless payment solutions

• Buy-now-pay-later installment loans at Walmart

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

This is a hands-on player/coach role that supports Corporate IT and Security operations, with a strong focus on BPO tech support and people management in India. You will be responsible for day-to-day technical work (~80%) while also providing light-touch managerial oversight (~20%) for Security & IT personnel in India across both Security and IT teams.

You’ll be the go-to for resolving tickets from internal users and frontline BPO support, covering endpoint troubleshooting, access issues, and system outages across global sites. Your responsibilities include SLA adherence, identifying systemic issues, and driving operational improvements that boost availability and productivity.

You’ll collaborate closely with Security, Engineering, and Ops leadership to maintain stable, secure, and scalable systems tailored to high-volume BPO environments. You’ll own documentation and automation efforts, enforce global security standards, and ensure consistent operational practices across regions.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues across macOS and Windows endpoints

• Manage identity and access via Okta, Azure AD, and MDM platforms (Jamf, Intune)

• Own Tier 1–2 escalations, close tickets with speed and accuracy, and document solutions

• Identify and address recurring issues through root cause analysis and long-term fixes

• Enforce and audit security, privacy, and compliance standards (MFA, encryption, endpoint posture)

• Partner with global Security and Engineering to implement secure-by-default configurations

• Drive and maintain IT documentation, runbooks, and knowledge base content

• Lead local execution of BCP/DR plans and ensure endpoint readiness

• Deliver technical updates and training to regional teams and global stakeholders

• Manage and mentor junior IT staff in India: set goals, review work quality, provide feedback

• Provide light-touch local management of India-based team members across both Corporate IT and Platform Security functions to maintain execution velocity and operational consistency

• Coordinate workload distribution and ensure global standards are consistently applied

• Act as point of escalation and communication bridge between India-based staff and global leadership
  

You Bring

• 4–6+ years of enterprise IT experience with a proven ability to support high-scale operations

• 3+ years of management experience

• Experience managing or mentoring junior IT staff in a distributed team environment

• Proficiency in managing and securing macOS and Windows environments

• Hands-on experience with Okta, Azure AD, Intune, and Jamf

• Strong understanding of endpoint hardening, access control, and compliance requirements

• Ability to prioritize and execute with minimal supervision in high-pressure situations

• Effective communicator across technical and non-technical audiences

• Familiarity with Terraform or other IaC tools is a plus

• Strong process ownership and a bias for action

Reporting Structure

• Dotted-line reports to Corporate IT and Security leads

• Functional alignment to India Operations leadership for local coordination and oversight

Location & Hours

• This role is based in India and will require periodic coordination with global teams in other time zones.This role is based in India.

• Working Hours: Candidates are expected to be available and actively working until at least 12:00 PM ET / 9:30 PM IST to ensure effective collaboration across global teams.
  

What We Offer

• Competitive salary, stock options, and benefits from Day 1

• Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs

• Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)

• Monthly transport and work-from-home allowances

• A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.