Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!
Do you want to know why Rappi?
⭐️ WE SEE OPPORTUNITIES where others see problems
⭐️ WE SEE CLOSE where others see distance
⭐️ WE SEE ADRENALINE where others see pressure.
Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.
Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡
Check out how it will impact our ecosystem:Customer Service Support Agent for our restaurants, you will be the vital link between our partners and the exceptional experience we offer. Your main role will be to provide specialized and efficient support, ensuring that all our restaurants' needs are met in a timely and effective manner. You will work collaboratively with our partners to solve problems, provide accurate information, and ensure that every experience in our restaurants is memorable and satisfying.
As part of Rappi, you will be responsible for:
Personalized Attention: Provide exceptional customer service, adapting to the specific needs of our restaurant customers. You will be the friendly and knowledgeable voice that responds to their questions, concerns, and requests.
Problem Solving: Diagnose and resolve technical and operational issues that may arise in the restaurants. This includes addressing technical issues with systems, orders, and any other aspect related to the customer experience.
Professional Advice: Provide guidance and advice to customers on the menu, promotions, ordering processes, and any other inquiries they may have. You will be an expert in our products and services.
Complaint Management: Handle customer complaints and concerns comprehensively and effectively, turning negative situations into opportunities to demonstrate our commitment to customer satisfaction.
Internal Coordination: Collaborate closely with internal teams to solve complex problems and ensure that customers receive accurate responses and appropriate solutions.
Documentation and Feedback: Document all customer interactions, providing useful feedback to internal teams to continuously improve our services.
Good and now, what are the requirements for me to be part of this neon universe?
Minimum 1 year of experience in customer service roles, preferably in the restaurant industry.
Exceptional verbal and written communication skills.
Empathy and ability to put yourself in the customer's shoes to understand their needs and concerns.
Basic knowledge of SQL (queries).
Analytical skills and ability to research information.
Ability to work in a fast-paced environment and handle stressful situations with calmness and professionalism.
Company:Rappi Technology Colombia
We are waiting for you with great anxiety and sparkle in our eyes to deliver magic together! #Rappi 🧡