Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

The Customer Experience Sr Strategy Analyst will play a pivotal role in analyzing customer dissatisfaction, identifying root causes, and developing strategic initiatives to meet DSAT targets and enhance overall customer satisfaction. This role requires a deep understanding of data analysis, customer behavior insights, and strategic thinking.

As part of Rappi, you will be responsible for:

Main Responsibilities

• Satisfaction performance: Track and report on quality and effectiveness of implemented strategies, identifying opportunities and propose iterations to meet / exceed DSAT/CSAT targets.
  Moreover, conduct detailed analysis of customer feedback, support opportunities, and various data sources to identify trends and root causes of dissatisfaction.

• Analytics: Extract, digest and visualize data through SQL and Power BI, providing reports and dashboards that allow your team and cross-functional partners to make timely/well informed decisions.

• Cross-functional collaboration: Partner with cross-functional stakeholders such as regional leaders, SP&A, operations, product teams among others. Providing robust documentation to describe approach and insights, communicating key messages clearly to inform proposed strategic approach.

Good and now, what are the requirements for me to be part of this neon universe?

Key Requirements

• Desired work experience: 2+ years

• Work experience as a business or data analyst

• Background in making data-backed decisions, executing business cases and coordinating with multiple stakeholders

• Experience in the use of SQL

• Languages: English (Bilingual)

• Strong sense of ownership and bias for action

Desired requirements

• Open to any professional paths; ideally has entrepreneurial, consulting or banking background.

• Work experience as a business/data analyst.

• Experience with data visualization tools is a plus. (PowerBI and/or Tableau)

• Languages: Spanish/ English

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡