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Courier Operations Lead

Rappi

Rappi

Operations
São Paulo, SP, Brazil
Posted on Jul 30, 2025

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Hey, it's time for you to join us in showing the world that we are the company changing paradigms, where we revolutionize hours, minutes, and seconds!
Do you want to know why Rappi?


⭐️ WE SEE OPPORTUNITIES where others see problems
⭐️ WE SEE CLOSENESS where others see distance
⭐️ WE SEE ADRENALINE where others see pressure


Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, education, or experience.
Did you like what you've read so far? Discover how you will deliver magic with us through your Rappi mission 🧡


Here's how you'll impact our ecosystem:



Rappi is looking for an Ops Specialist to work with a focus on data, execution, and local impact in logistics operations. This person will be responsible for improving KPIs, implementing strategic projects, testing new business models, and managing stakeholders. The role requires proficiency in Excel, SQL, advanced English, and strong analytical skills.
As an Ops Specialist, you’ll take on a variety of responsibilities—shall we check them out?


Big Impact: You’ll be responsible for creating a significant impact on how people live today, helping to develop Rappi’s logistics operations in your city.


Technology & Operations: You’ll use data to make smart decisions and will be responsible for executing strategies that delight couriers, users, and merchants with Rappi’s service.

As part of Rappi, you will be responsible for:

As a RappiLover, your responsibilities will include:

  • Make data-driven decisions to improve key KPIs and operational performance.
  • Design and execute strategic projects, applying best practices across cities.
  • Solve local challenges through testing, data analysis, and creative solutions.
  • Align with internal teams (Commercial, Central Ops, Growth) to drive results.
  • Own financial performance (P&L) and lead pilots of new business models.
  • Build strong relationships with couriers and partners through engagement and regular visits.
  • Ensure operational excellence in routines and service quality across locations.

And now, what are the requirements to be part of this neon universe?

  • KPI and data-driven decision-making
  • Excel spreadsheet analysis
  • Strong bias for execution
  • Strong ownership and self-driven problem solving
  • Stakeholder management and communication skills
  • Advanced English
  • Advanced Spanish is a plus
  • Advanced knowledge in SQL programming

Good and now, what are the requirements for me to be part of this neon universe?

Job Type: Hybrid (on-site 3x per week at the office)

Work Location: São Paulo/SP (Av. Paulista)

Worker type:

Regular

Company:

Rappi Technology Brazil

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡