Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

As a Payment Support Agent, you will play a vital role in ensuring a seamless and positive experience for merchants regarding their payment processes. Your commitment to resolving inquiries and providing tailored support will contribute significantly to building trust with our merchants and ensuring the smooth operation of payment-related activities.

As part of Rappi, you will be responsible for:

Responsibilities:

Personalized Support:

• Deliver exceptional customer service by addressing the specific needs of merchants related to payments.

• Serve as the approachable and knowledgeable voice for merchants, answering their questions and addressing concerns effectively.

Problem Resolution:

• Diagnose and resolve technical or operational issues that may arise in payment processing.

• Handle inquiries regarding delays, discrepancies, or system-related problems promptly and accurately.

Professional Guidance:

• Provide clear guidance to merchants regarding payment schedules, policies, and troubleshooting steps.

• Act as an expert in our payment platforms, ensuring merchants are well-informed about processes and solutions.

Complaint Management:

• Address merchant complaints thoroughly and effectively, turning negative experiences into opportunities to showcase our commitment to service excellence.

• Collaborate with internal teams to investigate and resolve escalated issues.

Internal Coordination:

• Work closely with internal departments (finance, IT, and compliance) to resolve complex payment-related cases and ensure timely responses.

• Contribute to cross-departmental communication to improve overall merchant satisfaction.

Documentation and Feedback:

• Document all merchant interactions in detail, ensuring accurate records for future reference.

• Provide valuable feedback to internal teams to drive improvements in payment systems and processes.

Good and now, what are the requirements for me to be part of this neon universe?

Requirements:

• Minimum of 1 year of experience in customer service roles, preferably in the payments, financial, or restaurant industries.

• Exceptional verbal and written communication skills.

• Empathy and the ability to understand and address merchant concerns effectively.

• Analytical skills with the ability to research and resolve issues systematically.

• Ability to work in a fast-paced environment while remaining calm and professional under pressure.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡