Join an amazing team at Sedric AI! As a Technical Account Manager (TAM), you will play a key role in managing the technical success of Sedric’s enterprise customers, ensuring the seamless onboarding, integration, and long-term adoption of our AI solutions. You’ll serve as a trusted advisor to technical stakeholders, working cross-functionally to deliver measurable value while helping to shape the future of our product.

• Own the Technical Relationship: Lead technical engagements with key enterprise customers, from onboarding and integration through ongoing adoption and technical success.
• Drive Adoption and Value: Guide technical stakeholders to maximize product usage and AI impact, ensuring high adoption rates and continued alignment to business objectives.
• Monitor and Analyze Health: Proactively monitor account health, using data and analytics to surface risks, identify trends, and drive corrective actions.
• Resolve Complex Issues: Act as a technical point of escalation, working hands-on with our platform and collaborating internally with R&D, Product, and Support to resolve challenges efficiently.
• Collaborate Cross-Functionally: Work alongside Customer Success Managers (CSMs), Data Operators (DOs), and Sales to deliver holistic value and ensure customer success.
• Champion the Customer Voice: Collect and communicate feedback from customers to influence product development and roadmap priorities.
• Promote Best Practices: Ensure best practices are adopted across integrations, data management, and AI monitoring to maximize accuracy and operational efficiency.

• 3+ years of experience in a customer-facing technical role (Technical Account Manager, Solutions Engineer, Support Engineer, or similar) within SaaS, data, or AI-driven environments.
• Strong experience working with enterprise customers in complex, technical ecosystems.
• Proficiency in SQL and strong analytical skills; ability to leverage data to drive discussions and decisions.
• Hands-on experience working with APIs, data integrations, or cloud platforms.
• Ability to translate technical concepts to business audiences and vice versa.
• Fluent in English and Hebrew (both written and verbal).
• A collaborative team player with excellent communication and relationship-building skills.
• Customer-obsessed with a problem-solving, proactive mindset.