<p> <strong> <span style="font-size:18pt;">Sales Operations Intern</span> <br> <br>About Skyflow: <p>We are Skyflow, a Silicon Valley startup that has built the world’s first data privacy vault delivered as an API. Our mission is to transform how businesses handle and protect their users’ financial, healthcare, and personal information — the data that powers our digital economy. Inspired by the zero trust data vaults that Apple and Netflix built to handle customer data, we've built a cloud-based vault that is available through a simple and elegant API. With Skyflow, developers can easily build best-of-breed data privacy, security and compliance directly into their applications, the same way they use Stripe, Twilio, or Okta.</p> <p>Skyflow is based in Palo Alto California, with offices in Bangalore, India, and team members working from locations all around the world. Come join us!</p> <p> <strong>About the role:<br><br><span style="font-weight:400;">In this role, the sales operations intern will be responsible for assisting in the billing process and managing our collections. Additionally they will be assisting the sales team by writing information pieces around the various tools the sales team uses and how they will be using those tools. In conjunction with writing information pieces on the sales tools, this person will also help audit, clean, and organize various components of some of those tools as well. This person will also have numerous learning opportunities pertaining to Salesforce administration and Billing customers.</span><p><strong><br>Key Traits</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Humility</span></li> <ul><li style="font-weight:400;"><span style="font-weight:400;">Possesses a beginner’s mind and willingly incorporates new information to adjust and adapt their point of view. Understanding that whatever they do to make everyone else successful makes themselves successful.</span></li></ul> <li style="font-weight:400;"><span style="font-weight:400;">Ownership</span></li> <ul><li style="font-weight:400;"><span style="font-weight:400;">Someone who can manage their tasks effectively and organize their day in a manner that best suits their ability to complete tasks and not let tasks fall through. Pride in their work and delivery at a high polish.</span></li></ul> <li style="font-weight:400;"><span style="font-weight:400;">Curiosity</span></li> <ul><li style="font-weight:400;"><span style="font-weight:400;">Communication skills are KEY, as there will be scenarios they will not know what to do. Ability to ask questions and be able to ask the why they do something for themselves and understand the business impact.</span></li></ul> </ul> <p><strong>Key Tasks</strong></p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Billing Support</span><ul> <li style="font-weight:400;"> <span style="font-weight:400;">Send out monthly invoices to specific customers</span><ul><li style="font-weight:400;"> <span style="font-weight:400;">This will involve close deliberation with current Operations Team</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This one will definitely be a longer learning curve and will work closely with Kyle (me) before sending anything out</span></li></ul> </li></ul> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Control and manage system for keeping up with customers who have paid late</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This will include close liaising between the Sales Operations, Sales, and Customer Implementation Teams</span></li></ul> </li> </ul> </li> <li style="font-weight:400;"><span style="font-weight:400;">Commissions Support</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Enablement Support</span><ul> <li style="font-weight:400;"> <span style="font-weight:400;">Assist Operations Team with developing documentation</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This involves close consultation with current Operations Team, Revenue Team, and Product Marketing Team</span></li></ul> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Assist Operations Team communication with Sales Teams</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This includes new updates that are made to Salesforce, Confluence, or any competitions that are occurring/new</span></li></ul> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Lead Confluence auditing</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This includes ensuring all documentation on Open Pages is accessible to everyone at Skyflow</span></li></ul> </li> </ul> </li> <li style="font-weight:400;"> <span style="font-weight:400;">General Administration</span><ul> <li style="font-weight:400;"><span style="font-weight:400;">Salesforce cleanups and audits</span></li> <li style="font-weight:400;"> <span style="font-weight:400;">Going through the Trial accounts weekly and deleting Trial accounts who are Closed Lost Customers</span><ul><li style="font-weight:400;"><span style="font-weight:400;">This will also include reporting what you deleted to the head of Customer Implementation on Friday’s.</span></li></ul> </li> <li style="font-weight:400;"><span style="font-weight:400;">General Administrative tasks including new user creation, troubleshooting, maintaining libraries and tools, and configuring as necessary</span></li> </ul> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Learning Opportunities</span><ul> <li style="font-weight:400;"><span style="font-weight:400;">Salesforce, report construction, etc</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Quoting process</span></li> </ul> </li> </ul> <p><strong>Benefits:</strong></p> <ul> <li>Work from Anywhere</li> <li>Flexible Hours</li> <li>Mentorship opportunities</li> </ul></strong></p></strong> </p>