About Tennr:

Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.

Tennr is a NYC-based tech company that launched out of Y-Combinator and is backed by Lightspeed Venture Partners, Andreessen Horowitz, Foundation Capital, The New Normal Fund, and other top investors.

About the role:

As an Enterprise Solutions Architect, you will be at the forefront of transforming the healthcare industry through cutting-edge automations. You'll design and implement end-to-end workflows that create measurable value, optimize performance, and ensure our systems evolve alongside our clients' needs.

Your expertise with strategic accounts will drive transformational change, blending technical excellence with strategic insight to shape the future of healthcare solutions.

What you’ll do:

• Scoping and Discovery: Get to know our customer’s workflows better than they do through strategic scoping and effective communication. Leave no stone unturned in understanding and adapting their most complex, time-consuming processes.

• Build Workflows: Design, conceptualize, and lead the implementation of our tailored automation solutions that drive direct customer value end-to-end across the healthcare industry.

• Drive Performance: Lead performance optimization initiatives and constantly raise the standard. Intuitively ensure that our systems meet ever-evolving client needs.

• Innovate our Processes: Follow and adopt the latest techniques in artificial intelligence. Work at the cutting edge, apply and innovate upon the world’s fastest moving technology.

• Cross-Collaborate: Collaborate with Engagement Managers, Solutions Architects and Sales to strategize on account plans and ensure the Customer is deliriously happy with their experience at Tennr.

• Be a Cowboy: Embrace a founder's mindset, proactively driving projects from conception to completion, and contributing significantly to our company's growth and success. Dive into new technologies with a commitment to continuous learning.

What you bring:

• Enterprise Customer-Facing Experience: You have 4+ years of working with enterprise customers managing large-scale accounts ($500k to multi-million ARR) and complex organizational structures.

• Technical Savvy: Background in computer science preferred, with a strong focus on JavaScript, APIs, and RPA. Excellent problem-solving skills and a knack for efficient, clean coding practices.

• Team Player: Excellent project management skills, outstanding communication skills. You need to be capable of articulating complex technical concepts to a diverse audience.

• Adaptability and Innovation: Willingness to embrace new technologies and a commitment to continuous learning.

• Bonus Points: Prior experience in a startup or fast-paced tech environment is a plus, as is experience with American healthcare.