Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

As an Associate Customer Success Manager at Tennr, your mission is simple: make our customers deliriously happy. That means delivering more than just great software — it means being a trusted, strategic partner to some of the most complex healthcare organizations in the country. You’ll own the customer relationship end-to-end, from onboarding and implementation to renewal and expansion, working across stakeholders from front-line users to the C-suite.

To succeed, you’ll combine deep product expertise with a nuanced understanding of healthcare operations, turning messy workflows into streamlined automation and feedback into roadmap-shaping insights. You'll run hands-on trainings, execute client success plans, and ensure that every customer sees clear, ongoing value from Tennr. You’ll also work closely with Product, Engineering, and Operations to develop internal tools and processes that make both our customers and our team more effective.

This is a high-impact role for someone who thrives in ambiguity, loves solving hard problems, and builds relationships that last. If you’re energized by big challenges and want to help fix healthcare — one delighted customer at a time — we’d love to meet you.

Responsibilities

This role is responsible for maximizing customer value across the lifecycle for Tennr’s. Core ownership includes:

• Support the customer relationship throughout their journey — from onboarding through renewal — by coordinating implementation tasks and contributing to long-term success.

• Assist in onboarding and training efforts with a focus on driving adoption and aligning Tennr to customer goals in partnership with senior team members.

• Help build strong, trusted relationships across end users and admins; surface risks and collaborate with teammates to resolve issues thoughtfully and promptly.

• Contribute to the development and execution of success plans by tracking key activities and helping adjust strategies as customer needs evolve.

• Gather and share customer insights with Product and Engineering teams to support roadmap discussions and improve the platform experience.

• Help maintain and improve internal tools — such as health score tracking, usage dashboards, and ticketing workflows — that support decision-making and customer outcomes.

• Assist in identifying expansion opportunities and support customer advocacy efforts by contributing to strategic reviews, references, and case study coordination.

Candidate Qualifications

• 1–3 years of experience in a client-facing role in the healthcare space (e.g., customer success, account management, sales support, consulting, bizops, or investment banking)

• You’re a self-starter with an entrepreneurial mindset.

• You thrive in an unstructured start-up environment (lack of process does not frustrate you).

• Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success.

• Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams.

• Exceptional written and verbal communication skills with strong interpersonal instincts; able to quickly build trust and collaborate effectively across diverse teams and stakeholder groups.

• A passion for interpreting complex data, uncovering meaningful trends, and translating them into actionable insights that drive decision-making — all while partnering closely with analytics teams to maximize impact.

• Detail-oriented mindset with a focus on continuous improvement and operational excellence.

• Willing to travel as needed.

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.

• Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure

• Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.

• Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)

• Free lunch! Plus a pantry full of snacks.

Benefits

• New, spacious Chelsea office

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave

Compensation Range: $100K - $120K