Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.

• Loans Funded: $27 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.

Kiavi is revolutionizing real estate lending, and our growing Construction Lending vertical is a cornerstone of that mission. We're looking for a driven and analytical Sr. Manager of Strategic Operations to optimize the operational efficiency and strategic execution specifically within our Construction Lending processes. This role sits at the intersection of process enhancement, data analysis, cross-functional collaboration and building and developing a high performing team, ensuring our construction lending business is set up for scalable growth.

What You'll Do

• Construction Lending Process Optimization & Management: Dive deep into our construction loan operations, from initial application, to project feasibility and underwriting through to draw management and servicing. Analyze current workflows, identify bottlenecks, and lead the implementation of more efficient processes and system integrations specifically for construction loans.
• Revenue & Operational Analytics Support: Contribute directly to the success of the Construction Lending vertical by working alongside Business Operations on data analysis, reporting, and dashboard maintenance. Improve visibility into pipeline, conversion rates, and overall production for construction loans, enhancing forecasting accuracy.
• Systems and Tools Enhancement: Work with SalesOps to optimize key business systems and tools (e.g., CRM, reporting dashboards, specialized construction lending software) to improve operational execution and data integrity within the Construction Lending team.
• Strategic Initiative Support: Drive the execution of cross-functional strategic initiatives that directly impact construction lending. This includes tracking progress, identifying potential roadblocks, and supporting project delivery timelines.
• Product Definition & Technology Integration: Partner with the Tech org to enhance the Construction Lending vertical offering by providing business requirements, supporting pilot/POC initiatives, and participating in vendor and 3rd party tooling evaluation.
• Project Management Assistance: Collaborate with various internal teams to help shape and drive projects aimed at enhancing the construction lending experience, with a particular focus on cost efficiencies, workflow improvements, and client satisfaction.
• Performance Analysis: Support efforts to analyze performance trends within construction lending, help flag emerging issues or opportunities, and assist in action planning with stakeholders.
• Operating Cadence Support: Contribute to the coordination and preparation for key operating rhythms (e.g., business reviews, production stand-ups) for the Construction Lending vertical, helping to ensure content alignment and focus on priorities.

What You'll Bring

• 7+ years of experience in business intelligence, strategic operations, and program-adjacent roles within real estate technology/finance or construction lending operations
• Solid understanding of the construction loan lifecycle, including aspects like feasibility analysis, draw management, and construction project oversight.
• Strong analytical skills and technical expertise, including proficiency in Excel/Google Sheets and strong SQL experience for advanced analytics and workflow optimization, with additional familiarity in BI platforms (Looker, Tableau, etc.) to translate data into strategic insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse internal stakeholders, including Product, Legal, and Sales teams.
• Proven ability to translate strategic concepts into practical operational steps and contribute effectively to execution.
• Previous experience with program management, including defining requirements, guiding development, and supporting launches
• Problem-solving mindset with an ability to simplify complex issues and prioritize tasks effectively in a dynamic, fast-paced environment.
• Familiarity with tools like Salesforce, Asana, or similar project/CRM platforms is beneficial.
• Bachelor's degree in Business Administration, Finance, or a related analytical field.

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $125K to $200K + 10% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

Benefits and Perks

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com.
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process.
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49

We use E-Verify to confirm the identity and employment eligibility of all new hires.