Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.

• Loans Funded: $30 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 500 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

The Role

This role is a 6 month remote, contract role. There is a possibility to extend the length of the contract based on volume. This role will be employed by Kiavi on our payroll with benefits included.

With innovation, simple & scalable efforts, and customer service at our core, the Loan Analyst team at Kiavi works cross-functionally with other departments to change the landscape of the mortgage industry. The team is responsible for using their critical thinking skills to work through customer challenges, and their collective effort is integral in shaping a positive loan experience for all stakeholders. The team works together to find a way to win and adapts to new changes quickly. We’re a fast-growing company and are looking for people who have a desire to grow, learn, and accelerate their careers. As an integral part of the Operations team, you will process the loan and get it ready for an underwriting decision, working with third parties, borrowers, and mortgage brokers to create a smooth and simple process for getting a loan. Your primary focus will be on delivering exceptional customer service, addressing client concerns, and guiding them through the mortgage process with professionalism and expertise.

Responsibilities

• Conduct comprehensive analysis of loan applications, including the collection of essential borrower documents and the procurement of necessary third-party reports.
• Maintain consistent outreach via phone, email, and text to provide status updates, resolve inquiries, and ensure all required information is gathered within established timeframes.
• Serve as the primary point of contact for borrowers throughout the processing and underwriting stages, providing personalized assistance and support.
• Review and evaluate all file components against internal credit policies to ensure applications are fully prepared for a final underwriting decision
• Meet or exceed daily and monthly quotas while maintaining a rigorous standard of quality and accuracy.
• Identify potential roadblocks or policy misalignment, collaborating with sales and operations teams to determine the most effective path forward.
• Work closely with cross-functional partners to contribute to the achievement of weekly and monthly processing and funding targets.
• Support departmental growth by participating in special projects, such as testing new systems, mentoring new hires, or serving as a "power user" for internal solutions.
• Regularly attend team meetings and provide actionable feedback to help refine internal processes and operational efficiency.

Qualifications

• Associate’s or Bachelor’s degree in Business or a related field preferred; equivalent professional experience will be considered.
• 1–2 years of proven success as a Loan Analyst/Processor, or 2–3 years of broader experience within the mortgage lending industry.
• A self-motivated professional with a demonstrated desire for continuous learning and career growth.
• Strong computer skills, including familiarity with Google Suite and Microsoft Office (Word/Excel).
• Ability to effectively define problems, gather data, establish facts, and derive logical, valid conclusions.
• A forward-thinking approach to leveraging technology to solve business challenges and improve efficiency.
• Outstanding verbal and written communication skills, ensuring a high-quality experience for both borrowers and business partners.
• Open to giving and receiving constructive feedback, comfortable asking clarifying questions, and committed to following established processes.
• Proven ability to remain flexible and effective within a fast-paced, dynamic work environment.

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $52,500 to $65,000 base + $6,500 bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.

Benefits and Perks

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com.
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process.
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.

Kiavi is an Equal Opportunity Employer
San Francisco Fair Chance Ordinance Police Code, Article 49

We use E-Verify to confirm the identity and employment eligibility of all new hires.