<p> <strong>Brief summary of role:</strong> </p> <p> <span style="font-weight:400;">Customer Support Representatives are experts in front-line customer support. As a Customer Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You’ll listen, guide, train and support our customers to the best possible outcome quickly with every interaction.</span> </p> <p> <span style="font-weight:400;">This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base to build a world-class community of next-generation construction leaders. We have a great story to tell, our customers are changing how the world is built, and we need you to help get the word out.</span> </p> <h4> <strong>What you will be doing:</strong> </h4> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Accurately, efficiently, and promptly answer questions about the company’s products and/or features</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Professionally resolve inquiries and issues by listening, guiding, training and troubleshooting our customers to the best possible outcome quickly</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Maintain a high level of customer satisfaction in each and every interaction with our customers</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Collaborate effectively with all cross-functional peers on specific user-impacting issues</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Support OpenSpace’s culture, assist in defining and scaling our support team</span></li> </ul> <h4> <strong>What we are looking for:</strong> </h4> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">2+ </span><span style="font-weight:400;">years exp of direct customer facing experience for a technically complex product</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">2+ </span><span style="font-weight:400;">years exp working in a SaaS environment</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">Native speaking and written skills in Japanese</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strong customer-facing skills enabling you to professionally and effectively represent the company</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Self-motivated, independent learner, eager to expand product and industry knowledge</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Team player who also works well independently</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Demonstrate a positive attitude and working relationship with peers and co-workers</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Highly organized with strong troubleshooting and multi-tasking skills</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to actively listen and communicate clearly with the ability to explain complicated things simply</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience with the construction software or construction industry is a plus but not required</span></li> </ul> <p class="p1"> <span class="s1"> <strong>#LI-Remote</strong> </span> </p><div class="content-conclusion"> <p> <span style="font-weight:400;">OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span> </p> </div>